Collateral & Servicing Administrative Assistant

Reports to:

Funding, Collateral and Servicing Manager
Department:
Funding
FLSA Status:
Non-Exempt
Status:
Regular, Full-Time
Pay Grade:
Hourly (DOE) $18-20

Location:

Ann Arbor, MI

Schedule:

M-F Hybrid based out of Ann Arbor

The Collateral & Servicing Administrative Assistant is primarily responsible for assisting the Collateral & Servicing departments with sorting inbound mail, recording closing packages received, scanning, uploading, filing, and outbound mailing/shipping. We seek individuals who have a strong desire to challenge themselves in a fast-paced, high energy atmosphere, and who have the resourcefulness to stand out among the best. The ideal candidate will have basic knowledge of the mortgage industry, but extensive training will be provided.

• Ensure daily incoming mail is sorted and delivered to the correct departments.
• Process closing packages including daily check in, scanning, filing and shipping of collateral to warehouse banks or investors.
• Run collateral reporting to find late WET collateral, and contact title companies to obtain missing packages.
• Monitor group email inboxes, and reply to inquiries as needed.
• Maintain group spreadsheets including data entry, and search for tracking information.
• Assist with servicing tasks on an as‑needed basis, including mailing Goodbye Letters to borrowers and insurance documents to new servicers.
• Locate missing documents requested by our subservicer for borrower files post transfer.
• Recommend updates to department procedures as needed based on industry best practices.
• Partner with Closing, Post Closing, Compliance and Quality Control Departments on related job duties.
• Complete other duties as assigned.

• High School Diploma or equivalent required.
• Exceptional attention to detail and strong organizational skills.
• Strong oral and written communication skills.
• Dependable with meeting deadlines and managing time.
• Ability to multi‑task.

• Associate’s degree or equivalent in accounting or finance preferred.
• At least one (1) year of experience working in the mortgage lending industry, strongly preferred.
• Knowledge of Encompass
  360® strongly preferred.

The environment is characteristic of an office setting. Must be able to execute complex tasks on time sensitive transactions, and be able to work occasional flexible hours including evenings and weekends.