Community Services Director

Employer:

KS Management |

Location:

University Commons | Ann Arbor, Michigan

KS Management is seeking an organized, energetic, and service-oriented Community Services Director to oversee resident services, community programming, communications, and day-to-day administrative operations on-site at University Commons, an active 55+ condominium community in Ann Arbor.

The Community Services Director is a highly visible position and serves as a primary point of contact for residents, committees, volunteers, vendors, and visitors. The successful candidate will enjoy working with people, managing multiple activities simultaneously, and helping create a welcoming, engaging, and well-organized community.

The Community Services Director reports to the Community Association Manager and works closely with resident committees, the Board of Directors, maintenance and accounting personnel, and outside vendors.

• Serve as a primary point of contact for residents and guests, responding to questions and helping resolve day-to-day concerns.
• Welcome new residents and conduct community orientations and tours.
• Coordinate membership applications, move-in and move-out materials, resident directories, communication lists, name badges, mailbox information, and related resident records.
• Assist residents with community services, facilities, and administrative requests.
• Maintain accurate resident and community records while protecting confidential information.

• Plan, coordinate, and administer University Commons' resident enrichment programs and special events.
• Work closely with the Program Committee and other resident committees, clubs, and organizations.
• Schedule speakers, performers, meetings, programs, and community events.
• Coordinate volunteers and assist committees with event planning and receptions.
• Provide basic audio/visual and Zoom support for community programs and meetings.

• Coordinate regular communications with residents.
• Prepare the weekly community email and event announcements.
• Maintain and distribute the community and events calendars.
• Maintain current information on the University Commons website, including calendars, forms, policies, governing documents, and other resident resources.
• Coordinate community notices with the Community Association Manager.

• Provide day-to-day administrative support for community operations.
• Maintain common-room reservation schedules, calendars, files, records, and incident reports.
• Maintain community records in electronic form whenever practical.
• Coordinate office, mailroom, fitness, and other community equipment servicing and supplies.
• Support maintenance personnel in responding to resident service needs.
• Work collaboratively with the Community Association Manager and accounting personnel to ensure that resident requests are directed to the appropriate person and handled efficiently.

The ideal candidate will have:

• Excellent organizational and time-management skills.
• Outstanding customer service and interpersonal skills.
• Strong written and verbal communication abilities.
• Demonstrated ability to manage multiple projects, events, and priorities simultaneously.
• Strong computer and technology skills and the ability to learn new systems.
• Experience working collaboratively with volunteers, committees, residents, vendors, and staff.
• Good judgment and the ability to handle sensitivity and confidential information appropriately.
• Experience in senior living, condominium or homeowners associations, hospitality, property management, or community management is preferred.
• A collaborative, flexible, hands-on approach and a genuine interest in working with an active older-adult community.

The successful Community Services Director will be someone residents know and trust; who can move comfortably from helping an individual resident to coordinating a community dinner or speaker program; who communicates clearly and follows through; and who brings organization, warmth, good judgment, and professionalism to the daily life of University Commons.

The anticipated salary for this position is $55, per year, depending on experience, qualifications, and demonstrated capabilities.

KS Management offers a competitive benefits package designed to support the health, well-being, and financial security of its employees. Benefits are expected to include:

• Paid…