Admissions Officer

The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence. Together, we strive to develop leaders who drive change and create lasting impact across industries and communities.

The Ross School of Business Office of Undergraduate Programs is one of the nation's leading undergraduate business programs, providing students with an exposure to business disciplines within a broad liberal arts education. The Office of Undergraduate Programs also provides community outreach programs to high school students, community college students, and current University of Michigan students.

This position is responsible for executing a high-level of professionalism and customer service to prospective students seeking admission to the Ross School of Business. It also provides program support in the areas of application review, event management, and recruitment. You will report to a Ross Assistant Director and support the undergraduate admission processes. You will contribute to our positive and inclusive work community by building trusting partnerships across the school and creating impactful experiences.

This hybrid position is based in Ann Arbor, MI, with an expectation of three days per week on-site. The role may require occasional domestic travel, on-call responsibilities, and work outside standard business hours, including early mornings, evenings, or weekends. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

Admissions Recruitment (40%)

• Be the first line of contact for Ross Undergraduate Admissions and implement an organized large volume student service interface
• Provide information on admission requirements, procedures, and application status.
• Hold specific responsibility for answering the Ross Undergraduate Admissions email account and assisting with oversight of the Ross Undergraduate Admissions email management system
• Co-write (in collaboration with the Assistant Director), maintain, and manage the use of scripts for common responses to general inquiries
• Respond to inquiries and complaints from students, parents, staff, faculty, and outside agencies, by ensuring a response and facilitating engagement with Ross Undergraduate Admissions and Office of Undergraduate Programs staff as necessary
• Work with Ross ITS to maximize roster usage and the check-in tools utilized during information sessions and workshops

Admissions Events (25%)

• Provide support for admissions events, including monitoring a registration system for information sessions, scheduling personalized visits and tours, reserving rooms, communicating with guests about parking, hotel and travel arrangements, and campus resources
• Provide Ross admissions tours to university guests, current and prospective students, and their families
• Attend recruitment events and assist the Director and Assistant Directors in event management and logistics, including management of the information session and application workshop check-in process
• Represent the Ross School of Business and Undergraduate Admissions team at on- and off-campus recruitment events

Admissions Processing (20%)

• Compile, track, and scan communications and application materials received by applicants to ensure that any additional information provided is sorted, documented, and escalated to the appropriate admission review committee member
• Help with communications related to the application and enrollment process, including communications regarding missing application credentials to ensure that applications are complete
• Update the customer relations management system and database with incoming and outgoing communications
• Be the contact for external transfer students on application materials, meeting admission requirements, and questions regarding transfer credit equivalencies
• Help process international documentation and the undergraduate student visa transfer process
• Manage systems within Wolverine Access, including application status and program action reason status entry
• Perform system batch loading…