Director, Operations

#
** Our Privacy Statement & Cookie Policy
** Director, Operations page is loaded## Director, Operations remote type:
Hybrid locations:
USA-Ann Arbor-6300 Interfirst Dr:
USA-MSP-2900 Ames Crossing Roadtime type:
Full time posted on:
Posted Todayjob requisition :
JREQ
196086##
** About the Role
** The Director of Operations within the TAAP (Tax, Accounting and Audit Professionals) Business Integration team will play a critical role in driving operational excellence across key commercial functions, with accountability for outcomes in three domains:
* ** Sales Support** – Overseeing resources that enable the TAAP sales teams to operate efficiently and effectively across GTM systems and complex commercial processes.
* ** Process Excellence** – Designing and implementing best-in-class processes for critical aspects of the TAAP business leveraging an AI-first mindset to drive efficiency and automation where possible.
* ** Data/Reporting**– Establishing a centralized capability to gather, integrate, and analyze segment commercial and performance data, providing actionable insights to support decision-making and business growth.

This role requires a strategic thinker with strong operational and data expertise, exceptional leadership skills, and the ability to collaborate across multiple functions to deliver scalable solutions.## ##
** Key Responsibilities
*** Own, optimize, and continuously improve end to end operating processes that support day-to-day TAAP sales execution, establishing clear service levels, controls, and feedback loops to ensure reliability and scale.
* Ensure alignment between operations and broader business objectives - driving scalability, accuracy, and efficiency in workflows.
* Partner with Sales leadership to identify and implement processes that elevate seller and customer experience across the revenue lifecycle.
* Lead the design and execution of initiatives or special projects as needed in response to evolving business needs and workflow gaps for TAAP sales and commercial teams.
* Champion experimentation and adoption of AI and automation for continuous operations improvement and transformation.
* Deliver real-time insights and reporting on sales support demand, capacity and delivery that can be used to optimize day-to-day team focus and efficiency.
* Develop and operationalize best-in-class frameworks and support for new strategic and acquired products, including (but not limited to) product entitlement across disparate systems.
* Serve as a subject-matter expert on TAAP business and sales processes to inform design and support the transition to strategic/future commercial systems.
* Establish a next-gen data and reporting function to support all teams, roles and stakeholders within the segment.
* Deliver actionable insights through best-in-class visual dashboards, reports, and analysis to support business strategic decision-making, performance, and planning.
* Serve as a trusted advisor to segment leadership, providing data-driven recommendations and operational insights.
* Drive end-to-end process alignment across sales, marketing, and customer success to support a seamless and successful customer journey that optimizes sustained revenue growth.
* Build, lead, and develop a high-performing team, actively developing and supporting key talent to optimize delivery against business needs.
* Foster a culture of continuous improvement, accountability, and collaboration in achieving team and business goals.### ## About You
* 7+ years of progressive experience in operations, sales operations, commercial strategy, or related functions within SaaS or technology-enabled businesses
* 5+ years of people management experience, including building and leading cross-functional teams, setting operating cadences, and developing talent.
* Demonstrated success designing, scaling, and governing enterprise-grade operating processes for commercial organizations; proven ability to drive measurable improvements in efficiency, quality, and outcomes.
* Advanced proficiency in data analytics, visualization, reporting, and BI platforms; experience establishing standardized metrics, dashboards, and data governance for executive…