Automotive Customer Success Manager

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time.

We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.

Serve as the primary point of contact for assigned enterprise accounts, driving product adoption, delivering measurable customer value, and identifying opportunities for account growth.

• Manage assigned accounts across the full customer lifecycle, including implementation, ongoing engagement, adoption, and value realization
• Serve as the primary point of contact for all matters related to assigned clients
• Promote the value of Overhaul products throughout client organizations and lead business transformation initiatives
• Ensure timely and successful delivery of solutions aligned with customer needs, business objectives, and contracted scope
• Identify and pursue cross-sell and expansion opportunities, including Overhaul security solutions, partnering with Sales to grow existing accounts
• Partner with customers and service providers to improve VIN completeness, data integrity, and operational visibility across the full VIN lifecycle
• Develop and deliver clear, compelling messaging to existing and prospective clients about Overhaul technology, products, and value
• Partner with leadership and cross-functional teams to create, maintain, and communicate product roadmaps
• Create and execute project plans, adapting as needed to evolving internal and external requirements while applying industry best practices
• Maintain client project documentation, including schedules, issue logs, risk registers, and meeting minutes, ensuring records are complete, current, and properly archived
• Identify, assess, and respond to project risks, minimizing adverse outcomes and capitalizing on positive developments
• Identify and track scope changes, platform changes, reporting requests, and other customer requests, escalating as needed to protect timelines, scope, and budget
• Lead quarterly business reviews focused on product adoption, measurable value creation, customer priorities, and growth opportunities

• 10+ years of client-facing project management, customer success, or account management experience in supply chain, automotive, logistics, or B2B SaaS
• Deep customer focus with a consistent track record of delivering exceptional service, measurable value, and strong customer outcomes
• Proven experience managing and growing enterprise accounts, including cross-sell and upsell motions
• Demonstrated ability to manage multiple projects and priorities simultaneously with strong attention to detail
• Ability to meet deadlines, prioritize effectively, and make sound business decisions independently
• Strong cross-functional communication and presentation skills, with the ability to collaborate across teams and engage credibly at all levels, including executive and C-suite stakeholders
• Self-starter comfortable navigating ambiguity, changing requirements, and a fast-paced environment while keeping stakeholders aligned and informed
• Experience in a start-up, high-growth, or entrepreneurial environment
• Bachelor's degree or equivalent experience
• Ability to travel up to 25%
• Proficiency in Microsoft Office Suite, including PowerPoint and Excel
• Proficiency with AI-enabled productivity tools, including generative AI, with the ability…