Financial Assistance Coordinator​/Manager Duty

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Position is scheduled to start in November/December 2026.

Under the direct supervision of the Director of Member Experience and in accordance with the mission and purpose of the Ann Arbor YMCA, the Financial Assistance Coordinator/MOD shall be responsible for the membership financial assistance program, adult and youth class/program scholarships, child development center scholarships, and camp scholarships at the YMCA. As Manager on Duty, position will ensure that the facility runs smoothly during evening and weekend hours.

Hours will be split between the two functions. This position works with members’ personal financial information and must maintain strict confidentiality.

• Process scholarships on a regular basis, as directed by the Membership, Child Development, and Program Directors.
• Ensure the financial assistance program runs smoothly, including written and verbal communication with applicants, follow up on applications, maintenance of data base, verification of accounts and accounts receivable reconciliation and exceptional member service.
• Maintain accurate and updated files, copies of correspondence, child development/program/membership allocation information, etc. as related to the financial assistance program.
• Under the direct supervision of the Business Operations Director, assist in the development and management of the Financial Assistance budget. Work within the provided budget and available financial resources for member and program allocation.
• Monitor all financial record keeping, billing procedures and collections as it relates to Membership, in collaboration with the Finance Department.
• With the assistance of the Child Development Site Directors, manage allocation of child development center financial assistance.

• Cultivate member relationships – with the goal to move members through casual, connected, committed cycle. This includes cultivating members for volunteers.
• Create and maintain member program culture that promotes the YMCA’s mission, vision, and core values.
• Develop and execute systems that ensure members feel welcome and actively respond to the results.
• Monitor and strengthen key drivers, member loyalty, cleanliness, friendliness, and value for money.
• Maintain positive and respectful manner of communication with members. Work with Membership Director and Assistant Membership Director to develop and refine membership communications, including but not limited to emails, letters, newsletters, and paperwork.
• Support registration process for program registrations and Camp registrations.
• Provide back-up support and coverage for the Membership Department as needed. This includes acting as a go-to for the desk, providing tours and MOD coverage.
• Manage the Revenue Recovery processes, from communication from members and/or removing fees. Provide information on Financial Assistance if needed.
• Communicate and cancel any members that have a lack of payment/NSF for each month.

• Responsible for all aspects of customer service as it relates to Financial Assistance and including addressing all inquiries and complaints in a timely and thorough manner.
• Must work closely with other departments to ensure good communication, cooperation and ensure good customer service throughout the association.
• Use abilities such as attention to details, multitasking and strong oral, auditory, and written communication skills to interact with adults and children daily.
• Demonstrate poise and…