Foster Care Navigator

Join to apply for the Foster Care Navigator role at Judson Center

Foster Care Navigator, AFPRR Program

Program:
Adoptive and Foster Parent Recruitment and Retention Services (AFPRR, also known as the RRT)

Reports To:
Regional Resource Team Supervisor

Status:
Full-Time

Location:
Hillsdale/Branch

FLSA:
Non-Exempt/Hourly

To provide expert, comprehensive services that strengthen children, adults and families impacted by abuse and neglect, autism, developmental, behavioral and physical health challenges so they can achieve whole health, well-being and maximum potential.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Foster Care Navigator/ Recruiter is responsible for providing direct support and guidance to current and prospective foster parents through in-person contact, telephone contact, and/or email, depending on the needs of the foster parents.

• Must be available to prospective foster families and assist them in navigating through the licensing process.
• Serve as liaison between the licensing worker or child placing agency, and the current or prospective foster family when need for clarification.
• Responsible for Foster Care Recruitment and Retention Services
• Ability to work independently and meet job requirements
• Ability to Provide Foster Care Licensing Support Services to the county agencies
• Provide quality customer service primarily via phone and email
• Sensitive to the concerns of potential foster parents
• Ability to establish rapport quickly and effectively with families
• Ability to identify resources available to adoptive families statewide
• Ability to share personal experiences with foster care in a professional manner with the public
• Ability to maintain contract compliance
• Participates in required trainings.
• Attend all scheduled team meetings.
• Perform other duties as assigned

• Personal experience with the child welfare system as a licensed foster, adoptive, relative or kinship caregiver
• Knowledge of child welfare policies and procedures
• Involvement in the local foster family community and foster family groups
• Ability to relate to current and prospective adoptive, foster and kinship families
• Ability to relate to local DHS and private agency personnel
• Ability to work a flexible schedule to accommodate families with whom the Foster Care Navigator works
• Ability to travel/work statewide as necessary
• Proficient in Microsoft Word, Outlook, and Excel.
• Excellent oral and written communication skills.
• Ability to provide culturally competent services that shows sensitivity to the service population’s cultural and socioeconomic characteristics.

• Customer Service – regularly respond to customers in a courteous and timely manner with focus on providing quality services.
• Job Knowledge – demonstrate mastery of basic principles, techniques, and skills related to job, consistently applying technical and procedural competence.
• Professionalism – consistently present a positive image of self and the agency, operating with integrity and credibility.
• Planning & Organization of Work – reliably demonstrate time management skills through advance planning in order to deliver high quality work product within deadlines.
• Relationship / Leadership – exhibit ability to develop cooperative relationships based on mutual respect and trust, treating others fairly, consistently listening, openly and actively encouraging others to express candid and differing views.
• Judgement & Problem Solving – show ability to review facts and information using sound judgment to arrive at the most effective solution and when appropriate seek supervisory assistance.
• Quality & Accuracy – consistently present work product that is thorough, accurate, and effective in accomplishing intended purpose of assignments.
• Initiative & Independence – demonstrate ability to effectively complete work tasks…