Spa Associate

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

• Bonus based on performance

Hand and Stone Massage and Facial Spa, located in Ann Arbor, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership‑based spa services industry.

• Passionate about customer service
• Motivated by success
• Interested in Beauty, Health, and Wellness

Then we want to meet you
! We can train you on everything you need to know about the spa industry. All you need is excellent customer service, sales skills, and a positive attitude.

• Competitive Compensation - hourly wage PLUS commissions. Build your own paycheck with our membership sales model.
• Contests – friendly competition to test your sales and customer service skills.
• Career Growth – rapid promotions, including management roles, based on performance.
• Ongoing Training – we are always learning and improving.
• Flexible Hours – part‑time and full‑time shifts available.
• Positive and Professional Work Environment – a team that works together to meet spa goals and have fun while staying professional.
• Employee Discounts – discounts on products, services, and gift cards.

• Meet membership sales goals – commission experience helpful but not necessary.
• Build client and member relationships to educate on options tailored to their needs.
• Show detailed knowledge of the menu of services – you’ll be trained!
• Provide excellent customer service to members and guests.
• Show flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive can‑do attitude – at the front desk you are the first impression of the spa.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

• High School Diploma or Equivalent.
• Age 20 years old or older.
• Strong organization and attention to detail.
• Team player capable of working independently with minimal supervision.

Compensation: $15.00 - $17.00 per hour.