Customer Support Specialist

Job Description

We are seeking a dedicated Customer Support Specialist to join our dynamic team in Tampa, FL. This role is ideal for individuals who are detail-oriented, highly communicative, and passionate about helping clients resolve inquiries with professionalism and accuracy. You will serve as a reliable point of contact, ensuring each interaction reflects Captura Hall’s commitment to exceptional service.

• Provide timely and accurate support to customers through various communication channels
• Manage, track, and resolve customer inquiries with a solutions-driven approach
• Maintain organized records of client interactions and follow-up actions
• Collaborate with internal teams to escalated issues and deliver effective resolutions
• Ensure all customer communications reflect Captura Hall’s standards of quality and professionalism
• Identify opportunities to improve processes and enhance the customer experience

• Strong communication and interpersonal skills
• Exceptional organizational and multitasking abilities
• Ability to problem-solve and remain composed under pressure
• High level of professionalism, integrity, and customer service mindset
• Ability to work independently and collaborate with a team
• Proficiency in basic computer systems and office tools

• Competitive annual salary of $57,000 – $61,000
• Opportunities for professional growth and internal development
• Supportive team environment and structured onboarding
• Skill-building and continuous learning opportunities
• Stable and rewarding full-time position