Call Triage and Dispatch Assoc

Call Triage Support and Dispatch Associate

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us.

If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

This is an AFTER-HOUR role. Shift is 10:30pm-7am EST – Sunday through Thursday. Also, due to after-hours, it can be REMOTE. Candidate can reside in any of the US states.

• Provide support function such as facilitating resolution of customer/field issues;
• Utilize SAP and CRM Systems to professionally handle customer/field calls, and requests via phone, CRM, email, and web;
• Customer calls and part order process management;
• Provide dispatch service to customers as well as manage Dispatch console for the field;
• Project support, cross‑functional teamwork;
• Assist in Service Support Training and documentation as needed;
• Assist in delivering training to staff as required to perform job duties.

• Associate degree in business or technical discipline with 1 year of overall experience OR High School Diploma/GED and 3 years of overall experience in areas such as call centers, customer relations/facing or a remote service support role;
• Advanced problem‑solving skills, demonstrated experience dealing with difficult inquiries and customer issues with little supervision; strong sense of urgency;
• Willingness to learn, excellent interpersonal and organizational skills;
• Strong communication skills, both written and oral, empathy, and resolve conflict;
• Proficiency in Microsoft Office product suite;
• Ability to work in a fastpaced environment;
• Demonstrated ability to follow specific guidelines & procedures;
• Ability to problem solve, handle difficult inquiries and customer issues with little supervision.

• Working knowledge of CRM systems.

Salary between $49,541.00 to $74,311.00. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission of Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies:
Bayer does not accept unsolicited third‑party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans. Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E‑Verify Employer.