Customer Care Rep

Position: Customer Care Rep 1
Trinity Health - 5301

E. Huron River Dr [Patient Service] As a Customer Care Rep at Trinity Health, you'll:
Effectively elicit information in order to identify immediate needs of callers, including potential crisis calls; route calls to appropriate resource according to standard operating procedures and document per protocol;
Answer incoming and make outbound calls using both electronic and paper-based documentation systems;
Perform overhead paging requests and public address announcements per protocol;
Process consult request for nursing and physician groups, adhering to established turnaround times;
Monitor multiple emergency alarm systems, a dedicated 911 Emergency Line and Quick Call Weather Alert Radio;
Accurately gather and verify demographic information using standard computer software and systems;
Document all call information accurately and according to approved operating procedures using multiple software applications;
Maintain professionalism and a positive attitude at all times, even when dealing with difficult situations;
Maintain good rapport and cooperative relationships..