Guest Services Specialist

At the University of Michigan's esteemed Division of Public Safety and Security (DPSS) , our commitment to safeguarding campus life reaches far beyond the basics. We proudly lead all facets of public safety-including police services, security, and emergency management-with seamless integration across Ann Arbor, Dearborn, and Flint, ensuring an unwavering presence 24/7, 365 days a year. DPSS is at the heart of fostering a secure and welcoming environment for students, faculty, staff, families, and visitors.

By partnering with university departments and local, state, and federal law enforcement, we deliver innovative, community-centered safety programs that anticipate needs and continually set new standards for excellence.

What Makes Guest Services Specialists Unique?

As a Guest Services Specialist (GSS) , you become the face, and the heart, of safety and hospitality at U-M. Reporting to a GSS Supervisor, you will:

• Be the first point of contact for everyone who enters our facilities, welcoming staff, patients, families, and visitors with warmth, professionalism, and a focus on service.
• Conduct security screenings and guest relations functions with both vigilance and empathy, ensuring the highest standards of safety while promoting a culture of care.
• Facilitate safe, comfortable, and accessible environments in hospitals, clinics, and university buildings, providing crucial assistance, information, and guidance tailored to each guest's unique needs.
• Embody the U-M tradition of service excellence , responding thoughtfully to questions and concerns, and connecting people to resources across the university.
• Collaborate with talented colleagues from diverse backgrounds, developing your skills in crisis response, interpersonal communication, and community engagement.

Why Join Us?

• Be part of a vibrant team committed to safety, inclusion, and public service.
• Make a direct, positive impact on thousands of lives every day, turning moments of uncertainty into opportunities for comfort and reassurance.
• Grow your career in public safety, campus security, or guest services, with access to ongoing training, mentorship, and advancement within one of the nation's leading universities.
• Experience the fulfillment of serving an energetic, diverse community where your dedication helps ensure U-M remains a welcoming environment for all.

Ready to make a difference? If you are passionate about people, motivated by service, and eager to join a dynamic organization where your contributions matter, we invite you to apply for the Guest Services Specialist position and help us advance the mission of DPSS, one guest at a time.

Being part of something greater, of serving a larger mission of discovery and care that's the heart of what drives people to work  some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Many choices for comprehensive health insurance including "Other Qualified Adult" coverage
• Generous time off (including parental leave)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Dental, Vision and Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Tuition Support

Deliver exceptional customer service with an inclusive mindset, ensuring all community members feel valued and supported.

Anticipate needs and resolve issues, using your problem-solving skills to address challenges professionally.

Greet all building entrants warmly, creating a welcoming first impression.

Protect confidential information and handle sensitive data, such as protected health information, with discretion.

Communicate clearly in person, by phone, email, and security radio, providing prompt and accurate information.

Facilitate…