Express Service Advisor

Germain Volkswagen of Ann Arbor

Ann Arbor, MI

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Express Service Advisor, you will be the primary point of contact for customers requiring quick and efficient service, ensuring a seamless and positive experience every time.

• Greet customers promptly and courteously upon arrival for express service appointments.
• Assess customer needs and provide accurate information regarding service options and timelines.
• Schedule and coordinate express service work efficiently to maximize productivity.
• Communicate effectively between customers and service technicians to ensure a smooth workflow.
• Maintain accurate records of services performed and customer interactions.
• Manage customer expectations and resolve any service‑related concerns promptly.

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Prior experience in automotive service advising or similar customer‑facing roles is preferred.
• Ability to work in a fast‑paced environment and manage time effectively.
• Knowledge of Audi, Porsche, and Volkswagen brands is a plus.

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.