Assistant Manager
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-01-24
Listing for:
Hand & Stone Franchise Corp
Full Time
position Listed on 2026-01-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Benefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Hand & Stone Massage and Facial Spa is hiring a Sales‑Focused Assistant Spa Manager to support daily spa operations, lead the front desk team, and drive membership sales and customer satisfaction. This full‑time management position is ideal for candidates with experience in sales leadership, customer service, retail management, or hospitality management who are looking to grow in the spa and wellness industry.
Key Responsibilities- Manage daily front desk operations and ensure an exceptional member and guest experience
- Train, coach, and motivate Sales Associates / Front Desk Associates
- Drive membership sales, upgrades, and retail sales through consultative selling
- Lead by example in customer service, sales performance, and professionalism
- Assist with scheduling, payroll support, inventory management, and sales reporting
- Partner with the Spa Manager to meet sales goals, KPIs, and operational targets
- Support a clean, organized, and welcoming spa environment
- Maintain availability for evenings and weekends as required
- Previous experience in sales, retail management, hospitality, or customer service leadership
- Strong communication, coaching, and team‑building skills
- Ability to multitask and work in a fast‑paced, goal‑oriented environment
- Comfortable discussing memberships, services, and wellness benefits
- Interest in the massage, facial, spa, or wellness industry
- Flexible schedule including evenings and weekends
Hand & Stone Massage and Facial Spa is a nationally recognized spa brand offering a supportive environment, career growth opportunities, and a focus on wellness, sales excellence, and guest experience.
Apply todayto grow your leadership career in the spa and wellness industry.
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