Customer Service Representative; CSR

Are you passionate about supporting others and delivering exceptional service? The Customer Service Representative (CSR) role offers a dynamic opportunity to engage with clients, resolve their inquiries, and ensure their experiences are positive and efficient. In this full-time position based in Ann Arbor, you will represent a State Farm independent contractor agent, acting as the primary point of contact for customers seeking assistance with their insurance policies and related services.

As a Customer Service Representative (CSR), you will play an integral part in managing customer relationships and upholding the high standards of service expected from the agency. Your responsibilities will revolve around building rapport with clients, problem-solving, and facilitating smooth transactions, all while adhering to company procedures and compliance requirements. This role is ideal for individuals who excel at communication, organization, and multi-tasking in a fast-paced office environment.

Customer Service Representatives (CSR) are essential in answering incoming calls and responding to emails and in-person inquiries. You will assist customers with billing questions, payment processing, policy changes, and documentation needs, ensuring all records are maintained accurately and efficiently. Additionally, you will identify clients who may benefit from additional coverage reviews and coordinate with the sales team for further assistance.

Your experience in customer service, whether from an office, retail, banking, call center, or insurance setting, will be highly valued in this position. Proficiency with computers and strong organizational abilities are key assets for successfully managing daily tasks. If you are not already licensed, the agency will support your efforts to obtain required Property & Casualty and Life & Health insurance licenses, helping you enhance your professional qualifications and career prospects.

The agency values team members who are attentive, empathetic, and proactive. In return, you will enjoy a supportive work environment, paid time off, and clear opportunities for advancement. Working as a Customer Service Representative (CSR) here provides the unique experience of contributing to a respected insurance agency while developing your skills and furthering your career in the insurance industry.

By joining the team, you will contribute to a workplace culture rooted in integrity, client focus, and continuous improvement. The agency recognizes and rewards dedication, offering a competitive salary with bonus potential for outstanding performance. As you help clients navigate their insurance needs, you'll also have the chance to grow professionally and expand your expertise through ongoing training and licensing support.

This Customer Service Representative (CSR) position is a gateway to a rewarding career in insurance services.

Take the next step toward a fulfilling and impactful career as a Customer Service Representative (CSR) in a respected insurance agency.

• Serve as the first point of contact for clients, ensuring positive interactions and prompt resolutions
• Represent a State Farm independent contractor agent in a customer-focused office environment
• Facilitate smooth communication between clients and the agency

• Answer incoming phone calls, emails, and in-person questions from clients
• Assist with billing inquiries, payment processing, policy changes, and issuing
• Process paperwork accurately and maintain up-to-date records
• Identify customers who may need coverage reviews and refer them to the sales team
• Ensure compliance with agency standards and industry regulations

• Competitive base…