Senior Patient Care & Call Center Coach
Listed on 2026-11-04
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Customer Service/HelpDesk
Customer Service Rep
Trinity Health Ann Arbor is seeking a Customer Care Representative II to work 100% on-site in our Regional Call Center. This full-time role emphasizes empathetic patient interactions, directing referrals, handling class registrations, and processing physician consult requests.
You will support internal customers, supervise Level 1 CCRs when needed, and contribute to a culture of outstanding service. A strong background in healthcare call centers and solid communication skills are essential.
As a Senior Patient Care & Call Center Coach, you will play an important part at Trinity Health in Ann Arbor, MI, United States.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Patient Care & Call Center Coach role at Trinity Health, based in Ann Arbor, MI, United States.
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