Associate Director of Student Records

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NOTE: A cover letter is required for consideration for this position and should be attached as the first page of your resume in a single document to be uploaded in the online application. The cover letter should address your specific interest in the position, and the skills and experience that directly relate to this position.

The Associate Director of Student Records leads auditing and student records operations for mainstream Literature, Science, and the Arts (LSA) undergraduate students. As the largest college on the Ann Arbor campus, LSA serves over 19,000 undergraduate students in over 100 degree programs.

The Office of Student Academic Affairs (SAA) plays an important role in the undergraduate educational mission of LSA. Sitting within LSA's Division of Undergraduate Education (UGED), SAA serves as an advocate and support for all LSA undergraduate students. SAA provides support to students, faculty, and staff who are navigating challenging situations and in creating an inclusive learning environment. The office also provides guidance on college academic policies, manages the exception process, and oversees the academic misconduct process for LSA.

Lastly, SAA includes the degree auditing unit for the college which supports academic policy and registrar-associated functions.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

In addition, LSA offers:

• Strong commitment to work/life balance
• Flexible work arrangements with respect to campus stakeholder needs
• Enhanced tuition support programs for LSA courses

The Associate Director of Student Records in the Office of Student Academic Affairs is responsible for providing leadership of student records for LSA undergraduate students. Functioning in a registrar-like capacity, they are responsible for overseeing the operations and processes related to student records and the development of initiatives to enhance students' experiences with effective and accurate service The Associate Director will also work closely with the university registrar and serve as a resource to academic advisors and staff in academic departments.

The successful candidate will play a key role in updating and maintaining processes and procedures related to student records. They will be expected to keep abreast of industry trends, research enhancements, and routinely make recommendations for process and procedural improvements. The Associate Director of Student Records will provide advice and guidance to students, faculty, and staff relating to graduation policies, academic requirements, academic policies, and registration issues.

They will also be expected to cultivate relationships across the university, particularly with the University Registrar and similar counterparts in the other schools/colleges at the University of Michigan.

• Oversee the management of LSA student records including the processing of: term withdrawals, late add/drop, major/minor declarations, grade changes, incomplete time extensions, academic probation, etc.
• Oversee the graduation audit process including informing, tracking, and graduating students
• Maintain and update processes related to athletic certifications
• Monitor and evaluate systems and procedures related to auditing and student records, recommending and implementing changes to improve delivery of services, improving student satisfaction, and creating greater efficiency
• Develop and implement student-facing initiatives to address common graduation/commencement and registration/record issues and questions
• Research and benchmark trends and best practices related to auditing and student records
• Monitor compliance with FERPA and other relevant laws and/or university policies
• Maintain the LSA Academic Calendar
• Collaborate with the University Registrar, UGED staff, and departments on auditing and student record issues, including the training of departmental staff on auditing systems and processes

• Provide leadership and direct supervision for a team of 3-6 professional staff
• Implement efforts to recruit, retain, supervise, and support a diverse professional staff
• Oversee the year-round performance management process and salary program for all supervises
• Actively…