Field Service Representative - Ann Arbor, Michigan

Field Service Representative – Ann Arbor, Michigan

Join to apply for the Field Service Representative – Ann Arbor, Michigan role at Liquid Power Specialty Products Inc. (a Berkshire Hathaway Company).

Liquid Power Specialty Products Inc. (LSPI) is the global leader in the science of drag reduction. In 2014 LSPI was acquired by Berkshire Hathaway and previously was a wholly owned subsidiary of Phillips 66. LSPI provides flow improver solutions, delivering strategic value to its customers by maximizing the flow potential of pipelines while increasing their operational flexibility, capacity and economic performance.

LSPI works with companies in more than 35 countries to solve pipeline flow needs, treating more than 12 million barrels of hydrocarbon liquids a day and providing customers with a total package solution that includes flow improver products and the right injection equipment.

Summary: The Field Service Representative (FSR) provides field support across LSPI’s North America customer base in all aspects of injection equipment and product management. This is a hands‑on technical position that requires both electrical and mechanical acumen. Equipment management includes injection system installation and site start‑up, customer training on routine and preventative maintenance, safe equipment operation, and troubleshooting. Product management includes monitoring of product history, usage, and condition, training on product storage, recirculation, handling, maintenance, and spill and waste disposal procedures.

These activities are conducted in a way that meets customer needs within the guidelines LSPI has identified to ensure a high degree of product and injection system quality and reliability.

Remote work: This position is a home‑office based role. The ideal location will be within fifty (50) miles of Ann Arbor, Michigan. The FSR must maintain a home office; a local parts, equipment, and tool storage location; and an approved half‑ton pickup truck (see Remote Work Requirements section below). Travel by pickup truck or airplane is required 50% or more of the time.

• This role provides support in all aspects of equipment management in a designated geographic area and/or in support of other FSRs in need of additional resources.
• Equipment management includes injection system installation and site start‑up, preventive maintenance (PM) visits, responding to callouts and equipment questions from customers, and troubleshooting.
• Serve as a responsible team member for all customer field‑related equipment issues and for all field‑related product management issues.
• Product management includes monitoring product history, usage, and condition, training on product storage, recirculation, handling, maintenance, spill and waste disposal procedures.
• Conduct training with customer field personnel on both routine and scheduled preventative equipment maintenance, proper equipment operation, troubleshooting and safety practices. This training will be conducted with new site personnel and updated for existing personnel as required.
• Manage and maintain the on‑site injection equipment and product through regular customer site visits, phone calls, and review of available live equipment monitoring data.
• Enhance overall product reliability in field locations through active participation and training of all customer field personnel on proper handling, transloading, recirculation, waste and disposal procedures.
• Continually update asset management database for all work performed, product issues, and any other pertinent data related to equipment and product performance.
• Provide effective and courteous customer service, technical support and troubleshooting via telephone and regular field visits to customer locations.
• Facilitate purchasing of necessary non‑standard components and spare parts as required and assure compliance with appropriate company and department requirements.
• Order and maintain adequate inventory of parts and materials for all assigned locations as needed to ensure availability for timely corrective and preventive maintenance.
• Support Sales in developing commercial relationships and customer account…