SEMI_Rep, Patient Access

, Patient Access I – Saint Joseph Mercy Health System

Employment Type:

Full Time

Shift: Evening Shift

Location:

Ann Arbor, MI

Annual Salary: $59,000 – $66,000

Job Summary:

Provides patient‑focused customer service by performing outpatient and inpatient registration, insurance verification, collection of patient financial liability payments, and ensuring compliance with Medicare medical necessity, payer pre‑certifications, and referral requirements. Offers general information to hospital users, patients, families, and physician offices.

• Register and verify insurance for outpatient and inpatient patients.
• Collect and process patient financial liability payments.
• Ensure patients meet financial requirements, including Medicare medical necessity and payer pre‑certifications.
• Provide general informational support to patients, families, and physician offices.
• Maintain data accuracy in multiple system applications and prepare analytical reports.
• Adhere to Trinity Health policies, confidentiality, and safety standards.
• Collaborate on performance improvement activities and contribute to program efficiency and patient experience.

• High school diploma or equivalent.
• Completion of HFMA CRCR or NAHAM CHAA within one year of hire.
• Minimum of one year customer service experience; patient access experience preferred.
• Minimum of two years hospital registration or insurance verification experience.
• Knowledge of medical terminology, diagnostic coding, and procedural coding.
• Ability to explain insurance benefits and secure necessary authorizations.

• Advanced knowledge of medical terminology and coding systems.
• Experience in insurance verification and claims processing.
• Strong analytical and problem‑solving skills.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.