Pharm Tech - Retail

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The Towers Outpatient pharmacy at Trinity Health Ann Arbor is open 7 days a week, offering various programs and services to help support and discharge patients.

Full time

Day Shift

Department:
Retail Pharmacy

Location:

Trinity Health Ann Arbor

Provides delegated pharmacy technical services to patients and other Health System departments. Responds to routine and urgent requests in a prompt and efficient manner requiring a moderate amount of independent judgment, a moderate level of technical knowledge and a high degree of accuracy. Supports Retail Pharmacy Services at the direction of the pharmacist.

M-F 7:30 a.m. to 6 p.m., Sat 8 a.m.

- 4 p.m., Sun 9 a.m.

- 3 p.m.

• High school diploma or equivalent.
• Minimum of one year experience as a retail pharmacy technician.
• Active Pharmacy Tech license through the State of Michigan.
• Certification as a Pharmacy Tech preferred.

• Accurately perform basic mathematical calculations.
• Stand for long periods of time (at least four to eight hours daily) or walk long distances without difficulty.
• Basic typing and computer skills for order entry, generating reports, retrieving data and diagnosing minor printer problems.
• Operate basic office equipment including calculator, cash register, fax machine, word processor, etc.
• Concentrate and pay close attention to detail for 100% of the time when processing medication orders.
• Work independently and exercise good judgment when prioritizing work responsibilities.
• Effective communication with patients, physicians, nurses, and other Health System personnel.
• Analyze when phone calls or emergency situations need to be referred to a pharmacist.

• Accurately and quickly perform mathematical calculations commonly used in retail pharmacy.
• Computer skills: type with 10 fingers, use common keyboard shortcuts, have working knowledge of Microsoft Word and Excel, learn in detail the retail pharmacy operating system.
• Effectively prioritize work to minimize patient wait times; work independently without repetitive questioning; complete work with high accuracy and in a timely manner.
• Work effectively as a contributing team member; communicate appropriately with patients, hospital employees, and pharmacy employees; accept constructive criticism.

• Greets customers and Health System personnel.
• Compiles appropriate patient/customer information, including third-party coverage, medication history, and personal information, required to process a prescription.
• Processes and fills prescriptions and medication orders.
• Generates medication labels, auxiliary labels, and documents for patient and pharmacy use.
• Selects and repackages oral solids, liquids, and ointments in individual patient quantities and prepares appropriate repackaging documentation.
• Operates and maintains pharmacy software, automation, cash register, and associated equipment.
• Reviews and processes computer data to determine and complete appropriate billing procedures, including third-party insurance carriers, SJMH-related groups/accounts, physician offices, etc. within appropriate time frames. Generates and reviews data for medication trending, discrepancies, reconciliations, and other required reports.
• Assumes responsibility for the maintenance of accounts, records, documents, etc. as required by state and regulatory agencies, and as determined by Pharmacy.
• Communicates effectively with customers, physicians, Health System personnel, pharmacy third party payers and insurers, and external vendors by answering phones/voicemail, and responding promptly to their requests or routing to applicable personnel.
• Resolves problems with orders in process and refers drug information requests or special situational problems to a pharmacist.
• Performs necessary Pharmacy functions including ordering and stocking medications, removing expired medications, processing physician office orders, maintaining documentation per regulations, servicing customers requesting non-prescription/over-the-counter items, and other assigned tasks.
• Interacts with patients and staff on hospital units to support the discharge prescription program.
• Follows established departmental compounding practices and procedures.
• Maintains cleanliness of work areas and pharmacy, including stock storage, consistent with departmental policies and procedures.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,…