Patient Experience Coordinator

Pinnacle Fertility is a leading fertility care platform dedicated to building families. With clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high‑touch experience for families on their journey to parenthood. Learn more at

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer‑service oriented, and thrive in fast‑paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

Location:

Pinnacle Fertility – Michigan, Ann Arbor, MI. Full‑time onsite role, Monday through Friday, 7:45 AM to 4:15 PM.

• Welcome and check‑in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Float and travel between clinic locations.
• Assist with additional projects and administrative duties as assigned.

• Education: High school diploma or equivalent required.
• Experience: 1–2 years of experience in a medical office, customer service, or front‑desk role.
• Skills: Strong communication, organizational, and multitasking skills; proficiency with electronic medical records (EMR) and basic computer skills; bilingual in Spanish is a plus.
• Hourly Rate: $17.00–$20.00 hourly (final offers based on experience, skills, and qualification).
• Benefits: Comprehensive health, dental, life, and vision insurance; generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. We foster an inclusive work environment where team members feel supported and empowered. We are a proud equal‑opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.