Coordinator, Donation Support

Coordinator, Donation Support – Eversight

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Base Pay Range: $21.00/hr - $21.00/hr

Mission:
Eversight's mission is to restore sight and prevent blindness through the healing power of donation, transplantation and research.

Our Culture Story:
Imagine you're unable to see a loved one's eyes as they smile. You can't see their face as they call your name, or your own face in the mirror as you start each day. This is what life is like for millions of people coping with vision loss. Now, imagine your eyesight is restored. You can suddenly see all the color and sights of the world around you.

Your life is transformed. This is the power of eye donation, corneal transplantation and vision research. This is what Eversight team members make possible every day. For more than 75 years, Eversight has enabled donors and their families to give the gift of sight. We ensure that their gifts transform the lives of those suffering from blindness, and advance new treatments and cures for blindness.

Summary: The Donation Support Coordinator is responsible for being the first point of contact for eye donor referrals. With moderate supervision, performs the intake of referrals, screening of donor information for transplant or research suitability, communication with next-of-kin, and the coordination of eye tissue recovery and tissue transportation.

Essential Job Functions:

• Screen medical/social/behavioral history to determine donor eligibility. Contacts medical professionals for donor medical or ophthalmic history, and other follow-up as necessary.
• Coordinate the recovery of donated human eye tissue with other procurement agencies, hospitals, medical examiners/coroners and funeral homes.
• Dispatch technicians to perform services.
• Approach next-of-kin to conduct interviews and obtain authorizations.
• Provide accurate and detailed information regarding donor history to staff via systems and written and verbal communications.
• Handle all donor-related information in a confidential, professional manner.
• Maintain professional relationships with physicians, physician staff, hospital/surgical center staff, peers, other eye banks, and other agencies.
• Act as backup to field after-hours telephone calls for any departments within the Eversight organization.
• Provide weekend coverage and work on-call shifts as assigned.
• Demonstrate a commitment to the Mission and Values of Eversight.
• Other duties:
  New tasks, duties and responsibilities may be added at any time, with or without notice.

Qualifications:

• Education:
  
  Undergraduate studies in related field preferred.
• Experience:
  
  Experience in medical field or customer service highly preferred.
• Skills:
  
  Ability to communicate effectively and empathetically with those in various emotional states; proficient with technology; effective planning and execution of complex tasks; ability to interact professionally with peers and healthcare staff.

Benefits:

• Medical, dental and vision insurance
• Generous paid time off
• 403(b) retirement plan with company match
• Tuition reimbursement
• Paid parental leave

Work Environment & Physical Demands: Work is primarily performed in a normal office environment. While performing the duties of this job, the employee is frequently required to sit for long periods of time. Routine use of computer, phone and fax. Limited noise, room temperature fluctuation and dust are possible. Availability to work any shift, any day of the week as the Donation Support Center operates 24 hours a day, 7 days a week.

Use of own vehicle may be required when traveling within the service area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Entry level

Part-time

Health Care Provider

Hospitals and Health Care