Patient Service Specialist

Patient Service Specialist

Concentra is seeking a Patient Service Specialist to provide exceptional administrative support to our patient care team. Your role will help improve the health of America’s workforce, one patient at a time.

Monday–Friday, 10:00 a.m.–6:00 p.m.

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using an appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients and distribute records in the appropriate patient management system
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage the dissemination of all paperwork to outside parties, including non‑injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals, including accurate checkout, paperwork, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tools to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads, and other duties as assigned/approved by medical leadership

Education Level: High School Diploma or GED

Job‑Related

Experience:

• 6 months to 1 year
• Working knowledge of state‑specific occupational medicine requirements is preferred

Job‑Related Skills/

Competencies:

• Concentra
  
  Core Competencies:
  
  Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and the ability to deal with people in a manner showing tact and professionalism
• Ability to handle sensitive and confidential information (HIPAA and PHI) in accordance with federal and state laws and company policies
• Effective communication and interaction with employers, patients, providers, and other employees
• Maintain working relationships with all levels of employees
• Excellent customer service skills
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) and data entry into various systems/applications
• Ability to perform all aspects of front‑office operations
• Drive to achieve or exceed established service standards

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, and Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability & veterans.