Billing Clerk Intermediate

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.

In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Billing and Reconciliation

• Perform daily credit card reconciliations for the combined merchant account on a rotating schedule.
• Manage cash drawer assignments and assist front-end staff with reconciliation or posting questions.
• Support staff with tasks such as payroll deductions, guarantor changes, and insurance updates.

Charge and Work Queue Management

• Review and correct charge discrepancies, including missing, duplicate, or incorrect charges and modifiers.
• Prepare and communicate charge corrections to the PB clerical unit as needed.
• Monitor and resolve edits in designated work queues (e.g., POS WQ 1066, WQ 2679, WQ 1714, WQ 140, etc.).

Billing and Revenue Cycle Support

• Serve as a point of contact for clinic staff, patients, and families regarding billing and insurance inquiries.
• Obtain post-service authorizations and assist with appeals for denied claims.
• Attend Revenue Cycle Forum meetings and communicate updates to leadership and staff.
• Identify trends or recurring billing issues and collaborate with leadership and Revenue Cycle partners to implement corrective actions.
• Partner with the Ambulatory Care Unit Manager to submit and track CDM/EAP  for new or revised procedures in MiChart.

Children's Special Health Care Services (CSHCS) - CMDS Clinics

• Ensure CMDS Clinic and provider NPIs are correctly added in CHAMPS for claims processing.
• Work with hospital billers to address denied or duplicate claims.
• Participate in CMDS meetings and assist in optimizing billing revenue for multidisciplinary clinics.

Other Responsibilities

• Provide back-up coverage for Pediatric Psychology benefit checks and authorizations as needed.
• Participate in ACU Leadership meetings and contribute to continuous improvement and revenue optimization initiatives.

• High school diploma or equivalent.
• Two (2) to five (5) years of progressively responsible experience in healthcare billing, accounts receivable, or related financial operations.
• Demonstrated proficiency with billing systems, charge reconciliation, and insurance processing.
• Ability to work independently, apply sound judgment, and manage competing priorities effectively.
• Excellent interpersonal, communication, and customer service skills.
• Proficiency with personal computers and relevant software applications (e.g., Microsoft Excel, MiChart, or similar billing systems).

• Experience with in a large healthcare or academic medical center environment.
• Familiarity with Michigan Medicine billing systems, workflows, and policies.

Knowledge of Medicaid/CHAMPS and Children's Special Health Care Services (CSHCS) billing requirements.

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