Allied Health Supervisor Assoc

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Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.

Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Allied Health Supervisor Associate for Pediatric Medical Specialties reports to the Administrative Manager and partners Nursing supervisor and Medical Director regarding performance and management of staff within these Ambulatory care Units.

Essential Functions

Provide comprehensive staff orientation to assigned work areas. Ensure appropriate resources, training time, and ongoing development opportunities are provided. Deliver constructive,timelyfeedbackregardingperformance and professional growth.

Implement and manage staffing plans and schedules to meet operational and customer needs. Create andmaintainmonthly schedules, manage time?off requests, ensure adequate coverage, review time sheets, and provide staffing coverage as needed. Support hiring, discipline, and termination processes for assigned roles.

Ensure cash?handling and revenue charge capture activities comply with institutional guidelines while meeting accuracy and timeliness standards. Partner with internal stakeholders tooptimizerevenue cycle outcomes.

Coordinate daily

Clericalstaffactivities to promote efficient clinical flow.

Proactivelyidentifyand resolve operational issues.

Collaborate closely with the Call Center Supervisor and ACU Manager to ensure coordinated workflows and standardized processes. Participate in and lead development and evaluation of operational procedures.

Participate in and lead, as appropriate, process improvement initiatives, change management activities, and evaluation preparation. Assess, develop, andmaintainongoing staff competencies.

Provide leadership in applying improvement principles and integrating Daily Management Systems (DMS) into day?to?day operations.

Manage ad?hoc provider template editing in collaboration with the template editor.

Serve as a role model and active member of the leadership team,demonstratingpositive, effective communication across the units.

Represent the ACU in departmental meetings and institutional initiatives including Revenue Cycle Forums and regulatory readiness activities.

Ensure staff and clinical environmentsremain

Joint Commission?ready and compliant with all regulatory and accreditation standards.

Manage and resolve operational issues affecting providers within assigned Pediatric Medical Specialty areas.

Collaboration with Departments

Partner with Central Authorization teams to minimize care delays related to authorizations and fill last?minute cancellations.

Collaborate regularly with support service departments like central auth and the contact center to ensure operational and strategic goals are met.

• Ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation
• Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements
• Collaborate with the ACU manager in Pediatric Medical Specialties to review incident reports and ensure appropriate follow-upactions are taken

Core Responsibilities

• Regular…