Representative, Patient Access

Employment Type: Full time

Shift: Day Shift

Description:

Department: Registration

Location: Trinity Health Ann Arbor

Status: Full Time 40 hours per week

Note:

This is a fully on-site role

Note:

This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.

• Competitive compensation,
  DAILYPAY
• Benefits effective onDay One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients,families,and physician offices.

Note:

"patients" refers to patients, clients, residents, participants, customers, members

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAArequiredwithin one (1) year of hire.

• Research,collect,andanalyzeinformation.
• Identify opportunities,develop solutions,and lead through resolution.
• Collaborates on performance improvement activities asindicatedby outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports,and develop educational materials.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to defineanddemonstrateprogress,ROI,and impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelinestoensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / orsmell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns,chemicals, radiation, sharp objects, etc.).
  Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
• Exposure to interruptions, shifting priorities & stressful situations. Frequent
  Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous
• Sit with the ability to vary / adjust physical position or activity. Continuous
• Maintain a safe working environment & use available personal protective equipment (PPE). Frequent
• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
  
  Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

• Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk

• Minimum of two (2) years of hospital registration or insurance verification experience.
• Knowledge of medical terminology, diagnostic coding,and proceduralcodingis required.
• Ability to explain insurance benefits.

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