Housekeeping Guest Service Representative

Company Description

Red Roof Inn was incorporated by founder James R. Trueman in 1972. The brand’s first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today, Red Roof has over 400 properties nationwide and serves millions of guests each year. For over 40 years, the company and hotels have been known for a warm and welcoming spirit.

Red Roof is a leader in the economy hotel market with both franchised and corporate-owned properties. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof made keeping in touch while traveling that much easier with their Free Communication. Guests can take advantage of free Wi-Fi, local and long distance calls within the continental U.S., and up to 10 fax pages sent within the continental U.S. Additionally, the brand stands behind their Hassle-Free Guarantee: should a guest have a concern during their stay, simply contact the front desk and allow them to address and solve the problem.

If they cannot resolve your concern prior to your departure, they don’t expect you to pay for that night. In 2009 Red Roof unveiled their Next Gen hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 3,500 employees.

The Housekeeping Guest Service Representative (GSR) is responsible for maintaining a positive guest experience by preparing clean and comfortable rooms within a given timeframe and in accordance with Red Roof Inns’ brand standards. This position is critical to ensure quality service to our guests and upholding our Red Roof Inn Hassle Free Guarantee, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.

• Maintain positive guest interactions and provide special services for guests upon request
• Clean room to Red Roof Inn’s set expectations (i.e. stripping guest rooms of terry and linen, changing and making beds, cleaning bathroom and vanity areas, vacuuming and dusting)
• Communicate with front desk staff daily room information, maintenance cards, lost and found items and any discrepancies between stayovers and checkouts
• Inspect room fixtures and accessories for proper location, operation and function; reporting to maintenance and front desk any concerns
• Restock cart daily and keep cart and storage areas neat and clean
• Set heating/cooling equipment on proper setting
• Performing self room inspections and accepting feedback from room quality inspections performed by inn management and trained team members
• Comply with all Red Roof Inn and OSHA standards related to safety and security
• Cross train in laundry, maintenance, and/or front desk job functions, if possible
• Other duties as assigned

Position Requirements

• 1-2 years in a previous customer service position
• Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
• Must be able to easily and frequently change from one task to another and work with minimal supervision
• Frequent lifting and bending required
• May be required to work nights, weekend and/or holidays