Part-time Hotel Front Desk Associate

We are seeking a professional, customer-focused individual to join our team in a front desk support role at a hospitality property. In this part-time position, you will help create a welcoming guest experience by providing attentive service, handling daily front desk operations, and supporting smooth communication between guests and hotel departments.

• Greet guests warmly and provide courteous, efficient service at the front desk
• Check guests in and out accurately while following established procedures
• Answer phone calls, respond to inquiries, and assist with reservation-related requests
• Provide information about hotel amenities, local attractions, and property policies
• Process payments, maintain accurate records, and handle basic cashiering duties
• Address guest concerns professionally and escalates issues when appropriate
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Maintain a clean, organized, and professional front desk area
• Follow company standards for service, safety, confidentiality, and security

• Previous customer service experience, preferably in hospitality, retail, or a related environment
• Strong communication and interpersonal skills
• Ability to remain organized, detail-oriented, and composed in a fast-paced setting
• Basic computer skills and comfort using scheduling, reservation, or point-of-sale systems
• Ability to handle guest concerns with professionalism and empathy
• Flexibility to work part-time shifts, including evenings, weekends, and holidays as needed
• Ability to stand for extended periods and perform routine front desk duties

• Experience with hotel property management systems
• Bilingual communication skills
• Knowledge of hospitality service standards
• Experience handling cash, credit card transactions, or night audit support

• A welcoming and team-oriented work environment
• Opportunity to build experience in the hospitality industry
• Training and support to help you succeed in the role
• Flexible part-time scheduling

We are committed to creating an inclusive workplace where all team members are treated with respect and have the opportunity to contribute meaningfully.