Human Resources Manager

Reports To: Executive Director

FLSA Status: Full Time Salaried/Exempt

Salary Range: $65,000 – $75,000

Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County typically 5,000 people experience homelessness each year. The Shelter Association of Washtenaw County (SAWC) was established in 1982 and is the primary provider of services and emergency shelter for individuals in Washtenaw County. SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor. SAWC works with a diverse range of people struggling with homelessness, including first-time homelessness, veterans, domestic violence survivors, and people battling substance abuse and/or mental health issues.

Services are offered through our core programs:
Residential Emergency Shelter, Non-Residential Shelter, Shelter Diversion, Recuperative Care, and Warming Shelter. The Shelter serves almost 1,500 people annually.

Ending homelessness, one person at a time.

The Manager of Human Resources & Employee Relations is responsible for coordinating and directing the Employee Relations programs and functions. Further, this position is responsible for management of HR administration, labor relations, administration of health and welfare benefit programs, and risk management specific to Human Resource programs. These functions include responsibility for developing, interpreting, and recommending program goals and objectives, policies, and procedures, and courses of action.

The Manager of Human Resources & Employee Relations reports directly to the Executive Director.

• In partnership with the Executive Director, participate in developing department goals, objectives, and systems.
• Support ongoing satisfactory labor-management relations, in partnership with the Executive Director through a variety of techniques.
• Participate in collective bargaining negotiations and ensure compliance with collective bargaining agreements.
• Work closely with management, union, and employees to improve work relationships, build morale, increase productivity and retention.
• Partner with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Analyze trends in compensation and benefits; research and propose competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Oversee, develop and administer the recruitment and selection procedures and HR policies.
• Assure the successful onboarding of employees is facilitated in a timely and complete manner to foster positive attitude toward the organization’s goals. Monitors career pathing and exit interview programs.
• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Support the development of in-service education and training programs to upgrade managerial, technical, and support-level skills and productivity. Train and advise management and staff on Human Resources issues and practices.
• Partner with management and the union representatives to advise on human resources and employee relations issues throughout the organization.
• Investigate problems, such as working conditions, corrective actions, and employee concerns in accordance with established policies and the collective bargaining agreement. According to circumstances, provide guidance and recommendations for problem resolution to department heads and employees.
• Administer performance review program to ensure effectiveness, compliance, and equity within the organization.
• Lead the review and maintenance of the employee handbook on policies and procedures; respond to inquiries regarding policies, procedures, and programs.
• In partnership with the third-party administrator, conduct benefits administration to include claims resolution, change reporting, approving invoices for payment, and annual re-evaluation of policies for cost-effectiveness.
• Ensure all federally mandated disability programs (FMLA, ADA, WC) and leave programs offered by the organization are managed efficiently and in accordance with established laws, guidelines, and procedures.
• Ensure department records (including HRIS) and reports are maintained accurately; maintain organizational charts for all…