Chief Operating Officer

OTAVA Headquarters – 505 West Merril Street, Indianapolis, IN 46225, USA.
OTAVA, Texas – 301 W 2nd St, Austin, TX 78701, USA.

The COO is responsible for leading day-to-day operations and accelerating execution of OTAVA’s implementation of its strategic growth plan. This individual will drive modernization across the business, scale cloud and services offerings, lead operational transformation, and serve as a key operations partner to the OTAVA CEO. This role oversees all aspects of delivery and internal execution, ensuring operational excellence, customer satisfaction, and long-term enterprise value.

• Own full P&L accountability and lead OTAVA business operations.
• Oversee and lead Direct Reports (head of sales, head of marketing, People and Culture, finance, and channel leader) and provide guidance and mentorship to them.
• Execute the five-year roadmap focused on modernization, scalability, and revenue growth.
• Drive technology adoption, including AI and automation, to enhance efficiency and delivery.
• Expand the company’s cloud capabilities, including adjacent hypervisors and public cloud partnerships.
• Launch and scale professional services offerings aligned to customer needs and market demand.
• Lead OTAVA’s transition to higher-margin, scalable delivery models.
• Build and lead a high-performance cross-functional organization, spanning operations, service delivery, customer success, engineering, support, and internal systems. Drive continuous improvement across all functions.
• Collaborate closely with the OTAVA leadership team to ensure alignment across finance, revenue, brand, HR, and other key functions.
• Present operational updates and efficiency recommendations to the OTAVA CEO.
• Champion a company-wide culture of transparency, trust, and innovation; build a unified team and promote role clarity during scale.
• Willingness to travel 50% of the time to meet with employees, customers, vendors, and attend conferences.

• Accelerate gross margin improvement and operational cost optimization.
• Stand up and grow the professional services business line.
• Increase channel sales from a top line metric.
• Grow sales team and build strong pipeline resulting in measurable top line sales increases.
• Drive adoption of AI-powered process automation and modern tooling across operations.
• Increase customer retention and satisfaction through delivery improvements and scalability.
• Improve cross-functional collaboration, clarity, and accountability across teams.

• Proven operational leadership in managed IT, cloud infrastructure, or adjacent tech sectors.
• Demonstrated success scaling organizations through operational excellence, innovation, and transformation.
• Experience with public cloud platforms and emerging cloud technologies.
• Background in modernizing legacy operations with technical upgrades.
• Technically fluent; CTO‑oriented experience or strong partnership with engineering/product teams is beneficial.
• M&A exposure, including evaluation and integration of acquisitions.
• Proven ability to lead high-performing teams, influence team members, and build cross-functional alignment.
• Strong leadership, influencing ability, and interpersonal skills.
• Located in one of our key markets (Ann Arbor, Indianapolis, Denver, or Austin) or willing to locate within 90 days to such market.

Hybrid work, competitive compensation package, 401(k) match, medical, dental, vision, and life insurance, generous PTO, paid volunteer time off, paid parental leave, and working with world‑class co‑workers who are just as dedicated and as awesome as you are.

As a global leader in secure, compliant, enterprise‑class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. We’re about putting people first – our employees and our customers. We have a customer‑centric focus and go all in, on helping our customers protect and manage their data.

We aim for superior customer service in everything we do and strive to get even better.

Our onboarding…