Technical Product Manager

Overview

Merit Network, Inc. is a nonprofit leader advancing high-quality internet and cybersecurity solutions for Michigan's educational and public sector communities. As the Technical Product Manager within our Technology Services team, you will play a pivotal role in shaping the future of Merit's network, security, and technology offerings. In close partnership with the Chief Information Officer and cross-functional teams, you will lead the development, strategy, and continuous improvement of products and services that empower our nonprofit members and customers.

Bringing both strategic vision and technical expertise, you'll drive innovation, foster collaboration, and ensure Merit's offerings meet the evolving needs of our wider community. This is a unique opportunity for a mission-driven, tech-savvy professional who thrives in a collaborative and impact-oriented environment.

To learn more about Merit Network, please visit our website: https://(Use the "Apply for this Job" box below)./

Have questions about the role or want to learn more before applying?

Join our informal, open-forum Zoom sessions to connect with the hiring team! Drop in at any time during the hour and stay as long as you d like - whether you have specific questions or just want to listen in.

Thursday, September 11th | 12:30 PM - 1:30 PM EST |  to Join Thursday s Zoom Meeting

During your 6-month probationary period, you will be required to work on-site for at least 3 days per week at Merit's office location in Ann Arbor, MI. Following, you will be expected to work on-site for at least 2 days per week going forward.

Essential Functions for this position are followed by an (E).

As the Technical Product Manager, your main responsibilities will include, but are not limited to, the following:

Product Strategy & Lifecycle Management (70%)

• Define and execute product vision, strategy, and roadmaps for Merit's services in alignment with mission, goals and member needs (E)
• Lead the development, launch, and ongoing lifecycle management of assigned networking and cybersecurity products and services (E)
• Conduct market research and competitive analysis for informed product decisions, pricing, positioning and risk management (E)
• Collaborate with the CIO to develop pricing models for Merit products and services (E)
• Collaborate with the CIO on go-to-market strategies for Merit products and services (E)
• Develop and maintain internal documentation, business processes, and key performance metrics to ensure product success, continuous improvement, and member / customer satisfaction (E)
• Communicate clear success criteria for each product or service, track performance from launch through the lifecycle, and share results with stakeholders to inform ongoing direction (E)
• Participate in ongoing professional development activities to improve your market awareness and knowledge of current trends in networking and IT services

Collaboration & Stakeholder Engagement (20%)

• Partner with engineering, operations, sales, and member organizations to gather requirements, shape features, and deliver effective solutions (E)
• Facilitate communications with teams on product features, use cases, training, sales enablement and support (E)
• Occasional travel to member and vendor sites to engage on Merit products/services (E)
• Represent products/services in state and national meetings, including conferences
• Develop and deliver training sessions to staff and stakeholders to ensure effective adoption of new and updated services (E)

Vendor, Partner & Customer Support (10%)

• Manage vendor and partner relationships
• Help resolve customer support issues related to assigned products and services

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of you for this job. Responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

You have no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. You will routinely use standard office equipment such as computers, phones, photocopiers, cloud-based systems, and AV/teleconferencing…