Director, Web & Application Development Services

Director, Web & Application Development Services

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Director of Web & Application Development Services (W&ADS) in LSA Technology Services is a strategic technology leader responsible for translating institutional needs into actionable digital solutions for the nearly 30,000 students, faculty, staff, and volunteers who comprise the College of Literature, Science, and the Arts. This role leads a large and diverse team in delivering modern, accessible, and integrated web and application services that advance the college's instructional, research, and administrative goals.

The director fosters strategic vendor partnerships, process
innovation, internal consulting, and cross-campus collaboration.

1. Strategic Leadership & People Development

• Team Leadership:
  Provide hands-on, people-focused leadership for cross-functional teams (Dev, QA, UX, BSA). Drive professional growth through targeted mentorship, training, and succession planning.
• Culture & Value:
  Model and foster a staff culture aligned with LSA Technology Services Values , promoting equity, transparency, and service excellence.
• Organizational Documentation:
  Lead the formalization of organizational structures, including job descriptions, committee charges, and transition plans; manage complex staff transitions and reclassifications.
• Strategic Architecture:
  Architect and execute multi-year roadmaps for technology modernization (e.g., Salesforce platforms, BI consolidation, cloud migrations, and web platforms) while balancing legacy support with future-facting transformation.
• Governance Framework:
  Design and lead governance structures for technology tools, establishing clear frameworks for prioritization, resource allocation, and stakeholder-driven change management.
• Standards & Compliance:
  Ensure all initiatives maintain strict compliance with university and external data protection, privacy, and accessibility (ADA/WCAG) requirements.

3. Stakeholder Engagement & Partnership

• Strategic Liaison:
  Serve as a critical bridge between academic (faculty/research) and administrative (HR/Advancement) leaders, providing technical expertise from needs assessment through to operational handoff.
• Campus
  
  Collaboration:
  
  Represent LSA interests in campus-wide initiatives (e.g., Student Success Platforms, Research systems); steward key Memorandums of Understanding (MOUs) and inter-departmental partnership agreements.
• Change Communication:
  Execute multi-level communication plans to ensure transparency during organizational shifts or major technology implementations.

4. Operational Excellence & Financial Stewardship

• Financial Oversight:
  Manage budget planning and procurement for major initiatives ($5M+ annual spend), including vendor negotiations, sole-source justifications, and contract renewals.
• Process Optimization:
  Lead continuous improvement projects focused on systems integration, workflow automation, data governance, and enhanced analytics infrastructure.
• Feedback & Quality:
  Champion a continuous feedback culture through stakeholder reviews and sprint retrospectives to drive technical and service excellence.

• Bachelor's degree or higher in a relevant field, or equivalent combination of education, certifications, and deep, demonstrated experience
• At least ten years of progressive leadership in application/web development, product management, and team supervision within a large, complex organization or comparable higher education setting
• Extensive experience building and leading cross-disciplinary, matrixed teams, including onboarding, training, coaching, and succession planning
• Proven track record in managing budgets (including multi-year, contingency planning), vendor relations, contract negotiations (including sole-source), and resource allocations for complex technical portfolios
• Demonstrated proficiency in Agile/Scrum and iterative development for web and application projects, with a demonstrated ability to pivot teams and processes to support urgent needs and strategic priorities
• Demonstrated mastery of strategic project management, change management, and performance metrics design, including implementation of feedback loops and continuous improvement cycles
• Significant experience facilitating and aligning organizational, operational, and technological change through inclusive governance, transparent communications, and ongoing stakeholder engagement
• Experience with enterprise-scale application transitions and integrations and compliance with evolving ADA/accessibility requirements.
• Strong consulting, partnership development, and stakeholder management skills adept at navigating complex organizational matrices and building trust across diverse technical, faculty, administrative, and…