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Service Desk Analyst
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-01-01
Listing for:
ReliableVA Solutions Llc
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Service Desk Analyst – Contract starting January 4 2026
Qualifications- Education: Associate's or Bachelor's Degree preferred.
- Certifications: CompTIA A+ or Microsoft MTA preferred.
- Experience: 1+ years in an IT support role. Experience troubleshooting Windows OS, Active Directory, Citrix Xen App, Microsoft 365, and video conferencing applications.
You will provide essential support to end‑users, ensuring technology needs are met efficiently and effectively. Strong communication skills and the ability to troubleshoot a variety of IT problems while maintaining a positive customer service experience are required.
Key Responsibilities- Respond to all customer contacts (phone, email, voicemail) efficiently.
- Troubleshoot hardware and software issues.
- Ask fact‑finding questions to resolve customer issues.
- Provide education to customers while assisting with requests.
- Document requests and issues in a ticketing system.
- Maintain a positive attitude while providing excellent service.
Available for off‑hours support on a rotating basis.
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