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Service Desk Analyst
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-01-01
Listing for:
FOCUS Employment Solutions, LLC
Contract
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Qualifications
Required
:
- Associate degree or higher
- 1 plus years of Help Desk Support
- 1 plus years of Microsoft Windows
- 1 plus years of Active Directory
- 1 plus years of Citrix
- 1+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
As a Service Desk Analyst I, you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.
Key Responsibilities- Respond to all customer contacts (phone, email, voicemail) efficiently.
- Troubleshoot various hardware and software-related issues.
- Ask fact-finding questions to resolve customer issues.
- Provide customer education while assisting with their requests.
- Document requests and issues in a ticketing system.
- Maintain a positive attitude while providing excellent service.
- Available for off-hours support on a rotating basis (On-Call).
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