Network Administrator

The Network Administrator works with our valued clients every day to resolve complex issues.

Responsibilities

• Provide exceptional support to clients by resolving complex issues that are critical to their business objectives with patience and professionalism.

• Troubleshoot network infrastructure to resolve client support tickets, ensuring a high level of service and satisfaction.

• Configure, deploy, and maintain network devices such as routers, switches, and firewalls, with a focus on uptime, service reliability, and long-term sustainability.

• Proactively monitor network performance and respond promptly to network-related events and alerts.

• Troubleshoot, resolve, and escalate network incidents and problems as needed to ensure timely resolution.

• Develop and execute maintenance plans and perform upgrades for network services and equipment.

• Collaborate with internal teams and take on additional duties as needed to support Otava’s business goals.

• Confidently engage with enterprise clients via phone and/or a ticketing system to deliver effective technical support.

Essential Functions

• Provide direct support to clients, ensuring timely and effective issue resolution

• Assist with routine maintenance of client environments to ensure optimal performance

• Monitor client systems and respond to alerts to maintain system uptime and reliability

• Support project implementations and migration efforts as part of broader infrastructure initiatives

Experience

• Solid understanding of networking concepts, including TCP/IP and data communication protocols

• Experience with core network services such as DNS, DHCP, QoS, NAT, VPN, and VoIP

• Strong knowledge of IP routing and switching technologies

• Familiarity with Windows Server environments, including Active Directory administration

• Hands-on experience with Cisco IOS and FortiOS

• Proven experience supporting large-scale business and enterprise networks

• Practical experience with cloud computing platforms, including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS)

Knowledge, Skills, and Abilities

• Excellent understanding of the OSI model and computer networking, including TCP/IP, Ethernet, VLANs, and basic network topologies

• Fluent in both written and spoken English

• Passion for technology with a strong aptitude for troubleshooting

• Client-focused with outstanding communication skills; able to clearly explain network concepts and issues to both technical and non-technical audiences

• Comfortable working under pressure in a fast-paced environment

• Effective in both collaborative team settings and independent work

Education
Bachelor’s degree in Computer Science, Information Technology, or a related field — or equivalent professional experience in a network administration or IT support role.

Certifications

• Network-related certifications or formal education are a plus

• One or more relevant industry certifications preferred, such as CCNA, CCNP, Fortinet NSE4, VMware VSP, ITIL, or equivalent

What We Offer:

Competitive base salary ($70K - $80K) plus bonus, 401(k) match, medical, dental, vision, and life insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.

What about Otava?

At Otava, we are people empowering people to enable growth. We are excited for you to join us!

As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Sound like you? Come join us!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.