Advisory Solution Consultant - Education

At Service Now, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At Service Now, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

As a member of our Higher Education Solution Consulting team, you will have a major impact on our future success by supporting[Employee Experience, Customer Workflow, ITX]Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands‑on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

The Solution Consult is a technical consultant with the advanced ability to develop, position and provide product‑specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client‑facing sales team

• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs

• Answer product feature and technical questions from customers, channel partners, and Service Now colleagues

• Provide feedback to product management about product enhancements that can address customer needs and provide additional value

• Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team

• Stay current on competitive analysis and market differentiation

• Support marketing events including executive briefings, conferences, user groups, and trade shows

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.

• 7+ years of pre‑sales solution consulting or sales engineering experience

• Proficiency with the Service Now platform or technical expertise with cloud software solutions

• Higher Education Solution Software sales

• Experience working collaboratively with product management, product marketing, partners, and professional services

• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

• Travel, as necessary

Service Now is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.