Member Solutions Engineer & Insights Analyst

Member Solutions Engineer & Insights Analyst

To apply for this position, please include a copy of your resume and cover letter (combined as a single file, with your cover letter as the first page). In your cover letter, please describe how your experience aligns specifically with the responsibilities and collaborative nature of the Member Solutions Engineer & Insights Analyst position at Merit Network, Inc. Click the "Apply Now" button to begin the application process.

Your salary will be determined by your qualifications, experience, and education.

Job Summary

* This is a full-time, hybrid position. During your 6-month probationary period, you will be required to work on-site for at least 3 days per week at Merit's office location in Ann Arbor, MI. Following, working on-site will be required for a minimum of 2 days per week.

Come join a team of passionate individuals at a non-profit serving Michigan's public Universities and Colleges, K‑12 EDU, Libraries, Governmental, Healthcare, Tribal and other Michigan Non‑profit organizations for over 59 years! You will be an integral part of the Merit team, a dynamic and innovative team member, ready to contribute to and execute the mission of Merit.

This position reports to the Director of Member Engagement and is responsible for working independently and as an interdisciplinary resource within Merit to respond to customer inquiries, create or identify solutions to meet differentiated solution designs, and identify evolving solution design trends and service delivery options.

Merit's Services Lines consist of Network Services, Hosted Infrastructure, Hosted Applications and Community Development and Support. You will have an important role working in an interdisciplinary fashion to execute initiatives across the organization with Member Engagement, Network Operations/Engineering, Outside Plant, and Product Development on key existing and potential Member organization's needs; supporting strategy and business development, service solutions, and service development.

Responsible for collaborating with Merit staff to generate and qualify opportunities, present production and pilot services, conduct needs analysis, and communicate solutions externally as well as internally.

As the Merit Technical Pre‑Sales Engineer, your key responsibilities include, but are not limited to:

Essential functions for this position are followed by an (E).

Sales Engineer & Solution Design (50%):

• Collaborating with Member Engagement & Engineering teams to identify and analyze member's technical requirements and propose appropriate network and security solutions. (E)
• Attend team meetings and Member Meetings. (E)
• Conducting technical feasibility assessments and providing technical expertise to design customized solutions that integrate Merit's network and security services ensuring they meet client needs and align with Merit's capabilities. (E)
• Serve as the technical point of contact during the sales process, providing expert guidance and support to both internal teams and members to answer questions and address and resolve any problems. (E)
• Effectively present information and respond to questions from groups of managers, clients, customers, and other employees of the organization. (E)
• Define problems, collect data, establish facts, and draw valid conclusions of customer requirements.
• Interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• Assist in development, qualification and close of service sales and provide Engagement Managers with all required paperwork, quotes, proposals, agreements, documentation, etc.
• Prepare and present technical services‑related presentations.
• Facilitate meetings to analyze Members' needs, and coordinate any engineering required for providing the service solution.

Member Success and Support (20%):

• Work closely with members to understand their needs and ensure their success with the solutions provided.
• Provide ongoing support and training for members to maximize the value of solutions.
• Gather feedback from members to inform product and service improvements.
• Partner with Engagement Managers to convert prospects into…