IT Support Analyst

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

On-Site role

• Monitor and respond to Service Now tickets, handling requests via email, chat, phone, or face-to-face interactions.
• Oversee onboarding and offboarding processes for employees.
• Troubleshoot and resolve hardware and software issues on PC and Mac platforms.
• Develop and maintain clear documentation for IT and system procedures.
• Provide technical support for conference rooms and assist during company events.
• Communicate IT products and service information to users in an accessible manner.
• Follow up with users to ensure satisfaction and address unresolved issues.
• Relay user feedback to relevant internal teams for continuous improvement.
• Track and manage inventory of hardware and software assets.
• Relocate PC systems as needed and participate in special projects.

• Strong troubleshooting abilities for both PC and Mac environments.
• Proven experience providing IT support in a corporate setting, both onsite and remotely.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users and document procedures clearly.
• Exceptional customer service orientation, attention to detail, and proactive follow-up.
• Ability to work independently and as part of a team.
• Familiarity with ITIL and ITSM best practices.
• Experience supporting conference room technology.

• Bachelor s degree in a related field.
• Advanced knowledge of Mac support.
• Experience troubleshooting video conferencing systems.
• IT COMPTIA certifications and at least two years of relevant experience.
• Basic understanding of networking concepts (TCP/IP, WAN/LAN, switches, firewalls, VPNs, SAN, wireless).

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R – Results Matter, A
- Approachable, C – Care, and E – Emergency i.e. work with a sense of urgency.