Assistant Manager, Information Technology

• Base Pay $76,000.00 - $96,000.00 / Year
• Employee Type FT NU Exempt
• Required Degree 4 Year Degree

The following FULL-TIME position posting will be open through Friday, October 16, 2026:

• Submit an Ann Arbor Area Transportation Authority Employment Application Form online, completed in its entirety, by the posted deadline date.
• Late and/or incomplete applications will not be accepted.

• Interviews will be granted to selected qualified candidates.
• Qualified candidates selected for an interview will be notified via email.
• Applicants who are not selected for an interview will receive notification they are no longer being considered.

The Assistant Manager, Information Technology, assists the Information Technology Manager in the administration and coordination of the Authority’s technology functions and initiatives. This position oversees and supports departmental staff in managing technology infrastructure, including networks, servers, applications, and endpoints, and assists with developing and implementing departmental strategies. The Assistant Manager also supports agency-wide technology initiatives, ensuring departmental priorities align with the Authority’s operational needs and organizational goals.

• Provide guidance on Information Technology procedures and strategies that support innovation while maintaining a strong focus on cybersecurity and risk management.
• Coordinate with departments to identify technology needs, evaluate cost-effective solutions, and clearly communicate recommendations to the Information Technology Manager and Executive Leadership.
• Communicate effectively with technology vendors and Information Technology professionals at peer transit agencies.
• Supervise, coordinate, and evaluate staff activities to ensure work is timely, effective, and compliant with applicable policies, laws, and regulations; identify training and development needs.
• Assist with procurement activities, including requisitions, invoices, Requests for Proposals (RFPs), Requests for Quotes (RFQs), Invitations for Bids (IFBs), and sole‑source documentation.
• Serve as a member of the Technology Advisory Committee and participate in department-wide technology planning and decision-making.
• Assist with the development of capital project requests, the annual operating budget, and departmental goals.
• Serve as Acting Information Technology Manager when the Information Technology Manager is unavailable.
• Perform other leadership and management responsibilities as assigned.

• Assign and oversee help desk tickets, serving as an escalation point for issues requiring additional Information Technology resources or support.
• Escalate complex or resource-intensive issues to the Information Technology Manager as appropriate.
• Monitor internal customer satisfaction with Information Technology support and regularly engage stakeholders to assess service effectiveness.
• Monitor backup status and notify the Information Technology Manager of issues outside established policy parameters.
• Monitor cybersecurity tools and systems and promptly escalation significant security events to the Information Technology Manager.
• Monitor uptime of mission‑critical systems and coordinate with the Information Technology Manager on response and communication when extended outages occur, including impacts to passenger‑facing technologies and PACE.
• Coordinate with Information Technology staff to ensure externally facing infrastructure, including servers,…