Autonomous Vehicle Triage Specialist

Monday-Friday, 6:00 AM – 2:30 PM or 2:00 PM – 10:30 PM

Contract

Hire Art is helping our client hire an Autonomous Vehicle Triage Specialist to be an integral part of the daily vehicle operations activities on the road. You will primarily be responsible for triaging, troubleshooting, and escalating issues reported by the vehicle operators. In this role, your work capturing and escalating issues will help in prioritizing activities across the software development and hardware teams.

• AM Shift: Monday – Friday (6:00 AM – 2:30 PM)
• PM Shift: Monday – Friday (2:00 PM – 10:30 PM)

The first 2-3 weeks will follow a Monday-Friday, 9:00 AM - 5:30 PM schedule.

• Receive issue reports from vehicle operators and engineers and perform first-level triage on them
• First-in-line for troubleshooting solutions to keep vehicles operational.
• Escalate issues to engineers and support issue resolution.
• Update and maintain issue tickets and troubleshooting documentation.
• Provide frequent reports on fleet status and issue trends to operations teams.

• 2+ years of technical job experience or a technical degree
• Experience with troubleshooting issues on computers or other hardware
• Experience with data entry
• Must be extremely detail-oriented

• Experience in the following:
  • Fleet Management Systems
  • Linux
  • Software tools/services like Slack, Jira, and Confluence
  • Google Workspace
  • Autonomous vehicles or automotive work
• Flexible Spending Account for healthcare-related costs
• Hire Art covers all costs for short and long-term disability and life insurance
• 401k package

This is a full-time, ongoing contract position staffed via Hire Art. It is onsite and available to candidates local to the Ann Arbor, MI area.

Hire Art values diversity and is an Equal Opportunity Employer.

We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.