Datacenter Administrator

The Data Center Administrator is responsible for supporting, maintaining, troubleshooting, and optimizing OTAVA’s data center infrastructure and operations. This role provides hands‑on technical support across server, network, power, cabling, and physical infrastructure while working closely with clients and internal teams to maintain reliable, secure, and highly available data center environments. The ideal candidate brings hands‑on data center experience, strong infrastructure and troubleshooting skills, and a passion for delivering exceptional technical support and operational excellence.

• Provide daily operational support and monitoring across OTAVA’s data center environments
• Perform daily data center walkthroughs and monitor critical infrastructure, environmental conditions, alarms, access control, and security systems
• Provide smart‑hands remote and on‑site support for OTAVA clients and internal teams
• Rack, stack, cable, troubleshoot, replace, and decommission servers, network switches, routers, power distribution devices, and related data center hardware
• Install and maintain copper and fiber connectivity, equipment grounding, cable management, and other infrastructure required for data center operations
• Perform local and network‑based hardware administration and coordinate repair or replacement of server and network hardware
• Diagnose, troubleshoot, resolve, and escalat hardware and network‑related incidents through established support processes and Service Level Agreements (SLAs)
• Support server and equipment decommissioning activities, including secure data wiping and removal of End‑of‑Life (EOL) equipment
• Assist in maintaining 100% critical system uptime and promptly respond to and escalat infrastructure alarms, risks, and issues
• Support on‑site deployment of new clients and infrastructure, including coordination with vendors for power, network, rack, cage, and cabling installations
• Collaborate with Network, Systems, NOC, Deployment Engineering, and Data Center Operations teams on incidents, maintenance, migrations, and client deployments
• Maintain accurate ticket updates, inventory records, troubleshooting documentation, and operational procedures
• Participate in scheduled maintenance windows and on‑call or after‑hours support activities as required
• Deliver exceptional customer service while supporting enterprise clients
• Perform additional duties and responsibilities as assigned

• 2+ years of experience in data center operations, infrastructure support, systems administration, networking, or a related technical environment preferred
• Hands‑on experience installing, troubleshooting, maintaining, and decommissioning server and network hardware
• Experience with rack‑and‑stack activities, structured cabling, copper and fiber connectivity, cable management, and power distribution
• Hands‑on experience with enterprise server hardware such as Dell, HPE, or similar platforms preferred
• Experience working within ticketing systems and established incident, change, and escalation processes
• Experience supporting customer‑facing or managed services environments preferred
• Familiarity with compliance‑driven environments such as SOC 2, HIPAA, and PCI is a plus

Strong understanding of server and network hardware and data center infrastructure

Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and common networking concepts

Working knowledge of Linux and/or Windows Server environments

Ability to troubleshoot hardware, connectivity, cabling, power, and basic network issues

Familiarity with RAID, SAN/storage technologies, x86 architecture, and enterprise server platforms

Understanding of structured cabling, copper and fiber connectivity, and cable management best…