Field Network Technician

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Full Time Technical Ann Arbor, MI, US

4 days ago Requisition

Why Guide Star? Guide Star is a managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for medium to large size businesses, MDU, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc., which is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services.

Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and REWARD results all while having fun! Our mission is to make life better by connecting people through innovative communication systems.

We are seeking a Field Network Technician that will design, implement, maintain, and support our customers' growing network infrastructure. You will be part of the Guide Star Field Engineering Team that is responsible for designing and developing scalable high performing Wi‑Fi and IP networks with hands‑on physical infrastructure deployments that meet business objectives and SLAs.

This is a high‑impact, customer‑facing role that blends relationship management, technical and product acumen, operational discipline, and strategic account planning.

Responsibilities

• Work on assessing, evaluating, developing, and deploying network solutions for Hospitality, Multi‑Dwelling Units (MDU) and enterprise customers.
• Travel to job sites often requiring out-of-town stays. Arrive on time, prepared and reasonably adjust workload as needed to accomplish objectives on time.
• Perform site surveys to include all necessary information to build out cable runs, network design, installation plan and BoM for the project.
• Perform structured cabling, testing, and termination of cables. Execute pre‑rack functions, install network devices, and manage power wiring/hardware.
• Assist customers with data network‑related issues in many network environments.
• Exercise comprehensive inventory management and delivery of equipment to customer locations based on BOM lists.
• Resolve customer and vendor issues by gathering information and implementing the best solutions.
• Document support activities in ticketing system and escalating as needed.
• Design, develop and recommend process and procedure improvements to facilitate efficiency, productivity, and accuracy within Guide Star operations.
• Create documentation for new and existing customers.
• Deliver a positive customer experience through all communication channels.
• Work with Engineering Team and act as smart hands to deploy network solutions or resolve issues on customer sites.
• Use wireless survey and mapping tools (e.g., Ekahau, Hamina, Air Magnet) to design and document Wi‑Fi deployments.
• Create predictive wireless designs, RF coverage maps, and capacity plans based on customer requirements and site conditions.
• Ensure compliance with safety, security, and documentation requirements.
• Ensure equipment, tools, vehicles, and trailers are properly maintained.
• Other duties as assigned by management.

Qualifications

• 1-5 years’ experience in a structured cabling and/or IT role.
• Proficient with tools needed to install and terminate structured cabling.
• Experience troubleshooting ethernet, fiber and IP network systems.
• Experience with analog and ethernet wiring deployments.
• Experience with structured cabling and able to perform work overhead, on ladders and at various heights.
• Ass…