Support & Implementation Specialist

We are seeking a detail-oriented and proactive Implementation & Support Specialist to join our team. We’re looking for someone with a great personality, easy to get along with, but also highly technical and great at problem solving. In this role, you will be instrumental in the successful deployment of our solutions, ensuring clients receive exceptional support and guidance throughout the implementation process.

You will work closely with clients, project managers, and technical teams to deliver tailored solutions that meet our clients’ specific needs.

We are seeking a detail-oriented and proactive Implementation & Support Specialist to join our team. We’re looking for someone with a great personality, easy to get along with, but also highly technical and great at problem solving. In this role, you will be instrumental in the successful deployment of our solutions, ensuring clients receive exceptional support and guidance throughout the implementation process.

You will work closely with clients, project managers, and technical teams to deliver tailored solutions that meet our clients’ specific needs.

Savance is a fast-paced software development company located in Commerce, MI. For more information on Savance Workplace business solutions, see our Savance Workplace website. We take a very collaborative approach to our work and seek candidates who are the right cultural and technical fit to ensure our core mission of creating and supporting great software is realized. To excel at Savance, you must love to be challenged, seek out opportunities to develop your skills, be confident yet humble, and be able to learn from your mistakes.

We thrive on smart, independent, and initiative‑taking people who get along well with others. We expect a lot from our team, but a lot is offered in return. If you have a can‑do attitude and seek a challenging, rewarding position with a great team, Savance is the place for you!

• Client Engagement:
  Act as the primary point of contact for clients during the implementation phase, understanding their requirements and expectations. Assist clients over the phone, web conference, e‑mail, or chat with our software and hardware solutions.
• Project Coordination:
  Collaborate with internal teams to plan and execute project timelines, ensuring all milestones are met.
• System Deployment:
  Assist in the configuration and installation of EIOBoards, Visitor Management Systems, Digital Display Boards and Mustering Solutions at client sites, both remotely and/or potentially on‑site from start to finish.
• Training & Support:
  Conduct training sessions for clients’ staff to ensure they are proficient in using the deployed systems, providing ongoing support as needed.
• Documentation:
  Develop and maintain comprehensive documentation of implementation processes, client requirements, and project progress while continuously improving our knowledgebase.
• Feedback Loop:
  Gather client feedback post‑implementation to identify areas for improvement and contribute to product enhancement initiatives.
• Technical Troubleshooting:
  Address any technical issues that arise during the implementation phase, working closely with the technical support team to resolve them efficiently.

• Bachelor’s degree in related field, or two or more years of related experience and/or training, or equivalent combination of education and experience.
• Software development, SQL, and/or testing experience (preferred)
• Experience with a ticketing system (preferred)
• Windows server experience (preferred)
• Experience installing, configuring and imaging Windows desktops (preferred)
• HTML, CSS, and Java script knowledge (preferred)

• Great Problem…