Business Systems Analyst - Intermediate

The University of Michigan Health Information Technology & Services (HITS) Business Applications team is seeking a collaborative and motivated Business Systems Analyst Intermediate to join a team that supports the technology solutions powering one of the nation's leading academic healthcare organizations.

The Business Applications team partners with Michigan Medicine and the University of Michigan Medical School to identify, implement, integrate, and support enterprise applications that advance the mission of providing exceptional patient care, world-class education, and groundbreaking research. Our work sits at the intersection of business and technology, helping departments operate more efficiently and effectively through innovative digital solutions.

As a Business Systems Analyst Intermediate, you will work alongside experienced business systems analysts, project managers, technical professionals, and business stakeholders to support a diverse portfolio of enterprise applications. This role provides an excellent opportunity for an analyst looking to expand their technical and business expertise while contributing to meaningful projects that have a direct impact across the organization.

The successful candidate will help gather and analyze business requirements, support application implementations and enhancements, assist with troubleshooting and support activities, and contribute to continuous improvement efforts. You will receive mentorship from senior team members while progressively building the skills and experience needed to lead increasingly complex initiatives.

This role is ideal for a professional who enjoys problem-solving, collaborating with stakeholders, learning new technologies, and helping deliver solutions that improve the experience of employees, educators, researchers, and healthcare professionals.

• Develop a strong understanding of Michigan Medicine business operations, administrative processes, and the enterprise applications that support them.
• Partner with business stakeholders, team members, and technical resources to gather, document, and validate business and functional requirements.
• Analyze and document current-state and future-state business processes, workflows, and user needs through interviews, workshops, and collaborative design sessions.
• Assist with the evaluation, configuration, implementation, and ongoing support of enterprise applications and technology solutions.
• Translate business requirements into functional specifications and work with technical teams to support solution development and implementation.
• Participate in application enhancement projects and support efforts to improve business processes and user experiences.
• Adhere to established application health, governance, and quality assurance standards.
• Support testing activities including unit testing, integration testing, and user acceptance testing to help ensure successful solution delivery.
• Assist in identifying, investigating, and resolving application issues while escalating more complex problems as appropriate.
• Create and maintain product documentation, process documentation, training materials, and knowledge resources.
• Provide end-user support and training to promote effective adoption and use of enterprise applications.
• Monitor application performance, identify opportunities for improvement, and recommend enhancements that align with business needs.
• Collaborate effectively with project teams, technical specialists, vendors, and stakeholders to deliver successful project outcomes.
• Contribute to a culture of teamwork, continuous learning, innovation, and service excellence.

• Bachelor's Degree or equivalent combination of education and…