IT Project Management Office; PMO) Product Development Analyst Associate

Salary is determined by direct relevant experience and demonstrated past performance results, with attention to equity across our team.

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and to be leaders in their fields. We are dedicated to creating cohesive digital experiences and advancing university-wide innovation. The ITS mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community.

For more information about ITS, visit https://its.umich.edu/about

A key team within ITS, the CIO Project Management Office (PMO), supports the planning, delivery, and improvement of technology projects, services, and tools across the university. The PMO supports project success by aligning work with university priorities and guiding teams through the full project lifecycle. The office also supports communication and collaboration among affected groups across the Ann Arbor, Dearborn, Flint, and Michigan Medicine campuses, maintains project and service information, supports PMO tools and processes, and advances continuous improvement across ITS.

Information and Technology Services (ITS) at the University of Michigan-Ann Arbor is seeking a Product Development Analyst Associate to join the IT Project Management Office. ITS supports the university's academic, research, and administrative missions by delivering secure, innovative, and reliable technology services across Ann Arbor, Michigan Medicine, and the Flint and Dearborn campuses.

As the IT PMO Product Development Analyst Associate, you will help the PMO support software and services from initial development through day-to-day operations and ongoing improvement. You will help keep project management tools running smoothly, assist with business process improvements, build reports, support testing, and help prepare system updates for release to a university audience.

This position reports to the ITS PMO Operations Team Supervisor.

Product Development and Service Improvement

• Collect customer feedback, identify gaps in tools and workflows, and suggest practical improvements.
• Work with customers and technical teams to help define requirements, map processes, review data, and put solutions in place in line with team standards.
• Support service lifecycle activities, including templates, workflows, governance materials, service check-ins, and reporting.
• Monitor services and system processes to help surface risks, support escalations, and recommend process updates.
• Write and maintain support guides, knowledge articles, PMO guidelines, and customer-facing materials.

Production Support and Improvements

• Provide daily support for PMO applications, software tools, and platforms.
• Troubleshoot issues, research problems, collect data, build basic reports, test applications, and adjust system settings under guidance.
• Prioritize support tickets, follow up with customers, identify workarounds, and elevate issues as needed.
• Maintain PMO project and resource management tools, webpages, help articles, and internal documentation.
• Assist with vendor correspondence, software licensing, platform updates, audit activities, and IT capital planning support.

Professional Development

• Stay current with software tools, technology trends, and industry practices through training, research, and hands‑on learning.
• Apply new knowledge to daily work and share useful observations with the team.
• Help develop internal team procedures and continue building your skills.

• Bachelor's degree in a related field, or an equivalent combination of education and experience
• Minimum of one year of experience in a related role calling for confidentiality, timeliness, customer service, organization, task or project prioritization, troubleshooting, and the ability to work independently on systems and process analysis, design, and product or procedure testing
• Familiarity with project management methodologies, including waterfall and iterative approaches
• Experience with business systems analysis, requirements gathering, reporting, and system testing
• Experience with data reporting, analysis, and process modeling tools and techniques
• Developing proficiency with current computer and cloud productivity tools, such as…