Lead IT Consultant

What’s behind one of the world’s top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and talented colleagues who want this to be the best pizza company in every neighborhood.

And, we’re having fun doing it! Whether debuting technology firsts, or creating delicious new menu items, we’re dedicated to our customers and focused on making great pizza and more in approximately 11,250 stores in 75 markets around the world.

The role consists of the following responsibilities:

• Operational Training (20%):
  Develop overall strategy to implement DPII IS tools’ training requests. This includes developing and restructuring IS tools for International markets, providing ongoing support and analysis, and training markets on how to effectively use data gathered in Pulse Web Reporting (PWR), Pulse, Online Ordering, PWR OER, Blueprint for Profit, High Performance University, International Online Ordering (OLO), and other IS solutions.
• Communicate with International Markets (20%):
  Maintain open communication with area leaders and “In-Country” personnel. This includes weekly calls with Area Leaders, responding to questions and concerns, and discussing DPII IS solutions’ software needs, hardware needs, and associated costs with potential new customers or existing customers.
• New Market Configuration and Training with International Markets (20%):
  Travel to international locations and train IT staff on DPII IS solutions’ configurations and setup, basic support and system use, and Office staff on DPII IS solutions’ use and reporting. Assist in translating IS tools to native languages and work through issues with Development as needed.
• On Site Support (15%):
  Travel to international locations when requested by the customer or as needed. Provide consultation and/or support on requirements gathering for new requests, assistance for new store growth, assistance with upgrades/conversions, and additional training as needed.
• “New and Retrofit Store” Deployment (15%):
  Perform all new and conversion DPII IS solutions’ store deployments. Manage and maintain strategic goals and objectives as they relate to store deployment, review deployment metrics, and ensure store conversions meet minimum objectives.
• Customer Acceptance Testing (10%):
  Perform customer acceptance testing for all new DPII IS solutions’ software releases to ensure international functionality is not adversely affected and works properly. Gather operating requirements for government certification, test and certify all new software functionality prior to deployment, and record all test results.

The ideal candidate will have:

• Minimum 2 years of project support experience, primarily project task scheduling and managing multiple relationships with project stakeholders including internal and external clients.
• Experience in software deployment applications including SMS or similar products preferred.
• Experience or familiarity with project planning, project scheduling, and issue identification.
• Microsoft Office skills, specifically Excel, Visio, and Project.
• Ability to communicate with all levels of the organization.
• Ability to speak Spanish, Portuguese, French, Hindi, Mandarin, or Arabic preferred.
• Excellent organization and time management skills to ensure project completion.
• Software installation, configuration, training, and store operations background is highly desired.
• Must be able and willing to travel to international countries (25-40% of time).
• Ability to accommodate cultural differences when traveling to foreign countries.

The candidate must speak Spanish, as they will be traveling throughout Mexico and South America for on-site support and training of POS systems at new Domino's locations. The candidate can be located in Ann Arbor, MI, or South Florida.