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Membership Service Lead

Job in Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listing for: Crunch Fitness
Full Time position
Listed on 2026-01-07
Job specializations:
  • Management
    Event Manager / Planner, General Management
Salary/Wage Range or Industry Benchmark: 25000 - 60000 USD Yearly USD 25000.00 60000.00 YEAR
Job Description & How to Apply Below
  • Ability to work flexible hours, as necessary during closeouts or end of month
  • A "roll up the sleeves" mentality
  • Proven track record of achieving and/or exceeding sales goals
Responsibilities:
  • You will assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals.
  • You will master the membership play and new member tour to create the urgency to join.
  • You will model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with “hello” and “goodbye.”
  • Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training.
  • Maintains oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.
Meetings:
  • Monthly or Weekly Department Meetings Employee Training Meetings

Compensation: $25,000.00 - $60,000.00 per year

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

This position may require you to work certain evenings (for marketing/events) and/or Saturdays.

Crunch offers comprehensive benefits for eligible employees.

  • Free Membership
  • Employee Discount
  • Paid Time Off
  • Health Benefits for Full-Time Employees

“Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'”

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