Administrative Manager Intermediate Healthcare

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.

The Manager of Revenue Integrity provides operational, technical, and strategic leadership for the Revenue Integrity team. This position is responsible for leading daily operations and ensuring accurate, timely, and compliant charge capture for hospital and professional services. The Manager oversees the maintenance and optimization of charge masters, fee schedules, billing and cost-center tables, charge methodologies, charge-related rules, work queues, and related workflows.

The Manager leads the team's support of Epic functionality, upgrades, optimizations, testing, and go-lives that affect charge capture and billing. This position monitors operational performance, prioritizes work, resolves escalated issues, and identifies opportunities to improve revenue capture, billing accuracy, compliance, and efficiency. The Manager also tracks regulatory and payer requirements and helps ensure that charging practices and system functionality remain current and compliant.

The Manager is responsible for staff supervision, coaching, performance management, training, and professional development. This position works collaboratively with Providers, Nursing, Clinical Department Management, HITS MiChart teams, Finance, and Revenue Cycle leadership and teams, including Billing, Coding, Health Information Management, Reimbursement, Compliance, Patient Business Services, Audit and Appeals, and Revenue Analytics. The successful candidate will have strong leadership, analytical, technical, problem-solving, organizational, and communication skills and be able to lead complex initiatives in a collaborative environment.

• Lead the daily operations of the Revenue Integrity team, including workload assignment, prioritization, resource planning, staff supervision, coaching, performance management, training, and professional development.
• Establish team priorities and operational goals aligned with Revenue Cycle and Michigan Medicine objectives.
• Oversee the build, maintenance, accuracy, and governance of hospital and professional charge masters and fee schedules.
• Oversee the maintenance of the Hourly and Daily Bed Charge Billing Table, Cost Center Assignment Table, Cost Center Table, and other charge-related master files.
• Provide oversight of charge methodologies, including charge capture procedure lists, flow sheets, bed status and patient class processes, levels of service, and other automated or manual charge-capture workflows.
• Oversee the design, build, testing, implementation, and maintenance of charge-related router, claims, and Revenue Guardian rules and edits.
• Oversee relevant work queues and monitor volumes, trends, aging, turnaround times, and claim impacts. Direct corrective action and process improvement when needed.
• Collaborate with clinical, operational, technical, financial, and Revenue Cycle teams to identify and resolve complex charge-capture, workflow, system, and billing issues.
• Investigate escalated charging issues and ensure that root‑cause analyses, impact assessments, and sustainable corrective actions are completed.
• Identify areas of missed, delayed, duplicate, or inappropriate hospital and professional revenue through financial and billing data analysis, work‑queue trends, audits, and reviews of clinical, charge‑capture, and…