Clinical Care Coordinator: Ambulatory Care Services; C & W Mott Hospital IPOP Unit

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Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.

Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The IPOP model provides coordinated cell and gene therapy care in an ambulatory setting enabling patients to receive intensive treatment while minimizing inpatient stays. Patients are evaluated and treated during the day by a specialized multidisciplinary team (Physician, APPs, Pharmacist, Nursing). The team ensures administration of therapies, completion of clinical assessments, and coordination of supportive care services. Nursing staff play a critical role in patient education, symptom triage, and ongoing assessment to ensure early identification of complications.

At the end of each treatment day, patients return home or to nearby housing, where they are supported through remote monitoring, structured symptom management, and scheduled clinical follow-up. Nursing staff play a vital role in patient education, symptom triage, and ongoing assessment to ensure early identification and management of complications.

If a patient?s condition worsens after hours, they can present directly to the Oncology Treatment and Evaluation Center (OTEC) for urgent evaluation and supportive oncology care, bypassing the emergency department. For patients requiring a higher level of care, streamlined direct admission pathways are in place. Once stabilized, patients transition back to the IPOP model, ensuring continuity of care while reducing unnecessary inpatient admissions.

Clinical Care and Coordination

• Cross-train in all areas of IPOP.
• Provide safe, high-quality, patient-centered care to patients receiving services in IPOP.
• Navigate and triage each patient?s plan of care throughout the IPOP experience.
• Ensure continuity and coordination of care for the IPOP patient population.
• Communicate and coordinate care with patients, families, and the multidisciplinary care team.
• Coordinate admissions and transitions of care among the hospital, IPOP, and OTEC.

Interdisciplinary and Specialty Support

• Serve as a nursing member of the collaborative multidisciplinary team across inpatient, IPOP, and outpatient settings.
• Provide clinical direction and support to the Cell and Gene Therapy team through consultation with nursing staff and other team members.
• Collaborate with the research team to facilitate and coordinate patient care.
• Serve as an active member of the research team.

Staff Orientation, Education, and Development

• Assist with the design, implementation, and evaluation of the unit?s orientation program in collaboration with supervisors and the director.
  
  Coordinate orientation activities, which may include:
  • Staff scheduling
  • Preceptor and mentor development and training
  • Orientation recordkeeping
  • MiChart assessments and workflow-efficiency training
• Coordinate in-service education based on education assessment surveys, quality data, staff feedback, and other identified learning needs.
  
  Participate in the development and implementation of nursing and patient education programs and materials related to IPOP.
• Demonstrated critical thinking skills through use of the nursing process, excellent problem-solving skills, and demonstrated ability to set priorities
• Demonstrated customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals
• Demonstrated accountability and dependability including a good attendance record with punctuality
• Demonstrated adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives
• Demonstrated knowledge and skills providing patient and family education and coaching
• Proficiency with typing and electronic health record documentation.
• Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence-based…