Adult Services and Outreach Team Lead; Social Worker​/Case Manager

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes.

If you are passionate about creating more inclusive communities where all people are welcome, Avalon may be a good fit for you.

The Adult Services and Outreach Team Lead supervises a team of Support Coordinators who provide services to Avalon's Adult clients living in Avalon Housing units as well as with private landlords and in Ann Arbor Housing Commission properties. The Adult Services and Outreach Team Lead also oversees Avalon's FUSE-HUD Bonus Grant and our Rapid Rehousing program. This position will work closely with Avalon Housing's Property Management Team, Ann Arbor Housing Commission, and private landlords.

Here are some of the key benefits that Avalon staff receive:

Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There are additional paid days off that allow for at least one paid day off per month

Medical Benefits: Full-time employees can select from three medical insurance plans, including coverage options for you and your family. Plus, Avalon covers dental and vision insurance-with no per-payroll premium contribution.

Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.

403(b) Retirement Plan: Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees.

• Demonstrate a commitment to serving individuals who are difficult to engage in traditional programs, utilizing experience in harm reduction and trauma-informed care.
• Represent Avalon Housing and provide leadership at community-based housing committees, Continuum of Care, and Coordinated Entry meetings.
• Provide vision, clinical oversight, and day-to-day operational leadership for the program, including direct supervision and team training.
• Oversee grant programs (FUSE-HUD, Rapid Re-Housing) and coordinate rental assistance payments, ensuring full compliance with MSHDA, HUD, and fiduciary guidelines.
• Maintain positive partnerships with private landlords throughout Washtenaw County with prompt communication, mediation with tenants, outreach, and engagement
• Supervise staff/intern provision of the following key services:
  • Ongoing, active outreach to tenants/clients
  • Comprehensive tenant assessments and action plans to achieve goals
  • Ongoing case management for clients, including maintenance of clinical records and progress notes
  • Collaboration with Property Management to coordinate eviction prevention efforts
  • Oversee crisis intervention as needed
  • Build community and peer support among tenants, including participation in community programming activities

• Participate in on-call rotation and occasional evening and weekend work as necessary
• Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands on assistance.

• Bachelor's degree required; MSW or relevant Master's degree in a social or behavioral science or relevant field preferred
• Minimum of two years' experience working with people who are homeless, people with mental illness, chronic health conditions, and/or addiction disorders or similar
• Strong leadership skills with the ability to support and motivate staff in a…